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Digital Service Status
Point of Sale and ATM Access
There has been reports of members unable to send e-Transfers to individuals who have Autodeposit set up. If you are experiencing this issue, there is a work around in a few easy steps:
- Check the contact details for your recipient.
- If there is more than one contact type (email and Mobile phone), select edit and delete one.
- Ensure the notification method matches the contact type you selected in step 2.
- Try sending the e-Transfer again.
To illustrate, here are steps using email only: When logged into digital banking, navigate to Interac e-Transfer > Manage contacts > Edit contact > delete cell number > change notification method to email only > save changes.