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Help Centre

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  2. Help Centre
If you have any questions about how to use Synergy's digital banking tools or would like to know more about what's happening at Synergy, explore everything that our Help Centre has to offer. If you have questions that aren’t answered here, feel free to contact us.

Want to learn more?

Making sense of your money means having the right information at the right time. We have a library of answers and videos to a number of daily banking, transfers, payments, and managing your account questions.
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Digital Banking Interactive Demos

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Frequently Asked Questions

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Advice Centre

Understanding your finances involves having timely and relevant information. Browse through our articles to discover the details that match your financial needs.
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Online Secure

Fraud Awareness

Identity theft and financial scams can happen to anyone. Criminals are becoming more sophisticated, using the latest trends and technologies to defraud Canadians. To protect yourself, you need to be aware as well as proactive.
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Service Status

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Online Banking
Everything is working
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Synergy CU Mobile App
Everything is working
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INTERAC e-Transfer
Everything is working
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Online Appointment Booking
Everything is working
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New Member Online Account Opening
Everything is working
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Debit Cards/ Point of Sale Access
Everything is working
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ATMs

ATM Renovation Notice

Some of our ATMs are getting a facelift and will be temporarily unavailable during renovations. Please note the scheduled service interruptions start dates:

  • Paradise Hill – May 27
  • St. Walburg – May 28

Additionally, our Neilburg branch ATM is currently unavailable.

We appreciate your patience as we work to improve your banking experience.

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Member Contact Centre (MCC)
Everything is working
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Branches
Everything is working
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Collabria Credit Cards
Everything is working
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Customer Automated Funds Transfer
Everything is working

Lost or stolen card?

Member Card® Debit Card

For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.

Synergy Collabria Credit Card

If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.

Calculators

How much do you need to save for a comfortable retirement? Or what size mortgage can you afford in order to purchase a new home? Our calculators can help you work out the details of your financial plan and assist you in reaching your goals.

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TFSA Calculator
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Retirement Calculator
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Mortgage Calculator
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Loan Calculator
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RRIF Calculator

Ways to Bank

Digital (online) Banking

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Mobile Banking App

Enjoy on the go banking from an iPhone or Android device.

Mobile Deposit

Learn how

In-branch

Find nearest branch

Member Contact Centre

Give us a call at 1-866-825-3301 for assistance.

Live Chat

Click on the orange chat bubble to get started!

ATM

Find nearest ATM

Night Deposit

Use one of our safe drop off boxes for your night deposits.
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