If you have any questions about how to use Synergy's digital banking tools or would like to know more about what's happening at Synergy, explore everything that our Help Centre has to offer. If you have questions that aren’t answered here, feel free to contact us.
Want to learn more?
Making sense of your money means having the right information at the right time. We have a library of answers and videos to a number of daily banking, transfers, payments, and managing your account questions.
Digital Service Status
Everything is working
We are aware of an issue with eStatements not being accessible on the Android app, particularly with Samsung phones. This is being investigated and we do have a work around.
- Open online.synergycu.ca on your phone’s browser.
- Login and navigate Accounts > View eStatements.
- Select your eStatement to view.
If you have a different Android device and you are experiencing this issue with the app, please reach out to us at 1-866-825-3301.
Point of Sale and ATM Access
Everything is working
We have received reports that Saskatchewan may not be showing on the province list when attempting to accept an INTERAC e-Transfer. Our provider is actively investigating a fix. In the meantime, we have a couple of options to be able to accept the transfer.
- Use the search option on the top right corner, type 'Synergy Credit Union' and complete the transfer.
- Or, open a new webpage, or refresh the cache and browsing data and look for the Saskatchewan on the drop-down list.
If you still experience issues after trying the above options, please give us a call at 1-866-825-3301.
Lost or stolen card?
Member Card® Debit Card
For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.
Synergy Collabria Credit Card
If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.
How much do you need to save for a comfortable retirement? Or what size mortgage can you afford in order to purchase a new home? Our calculators can help you work out the details of your financial plan and assist you in reaching your goals.
Ways to Bank
Digital (online) banking
Do your banking digitally from your desktop, tablet or iPad.
Call 1-306-825-3301 or 1-866-825-3301 to speak with us.
Deposit your cheque into your account pack – anytime day or night, anywhere you have an Internet connection.
Send money in just a few quick and easy steps.
Contact one of our local representatives through live chat.
Use one of our safe drop off boxes for your night deposits.
Access more than 1,900 'ding free' ATMs across Canada.