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Help Centre

If you have any questions about how to use Synergy's digital banking tools or would like to know more about what's happening at Synergy, explore everything that our Help Centre has to offer. If you have questions that aren’t answered here, feel free to contact us.

Want to learn more?

Making sense of your money means having the right information at the right time. We have a library of answers and videos to a number of daily banking, transfers, payments, and managing your account questions.

Frequently Asked Questions

Digital Banking Interactive Demos

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Fraud Awareness

Identity theft and financial scams can happen to anyone. Criminals are becoming more sophisticated, using the latest trends and technologies to defraud Canadians. To protect yourself, you need to be aware as well as proactive.

Digital Banking Features (New & Coming Soon)

Service Status

Online Banking
Synergy CU Mobile App
INTERAC e-Transfer
Online Appointment Booking
New Member Online Account Opening
Debit Cards/ Point of Sale Access
Member Contact Centre (MCC)
Collabria Credit Cards

Lost or stolen card?

Member Card® Debit Card

For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.

Synergy Collabria Credit Card

If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.


How much do you need to save for a comfortable retirement? Or what size mortgage can you afford in order to purchase a new home? Our calculators can help you work out the details of your financial plan and assist you in reaching your goals.

Ways to Bank

Digital (online) banking

Do your banking digitally from your desktop, tablet or iPad.

Mobile app

Enjoy on the go banking from an iPhone or Android device.

By phone

Call 1-306-825-3301 or 1-866-825-3301 to speak with us.

Mobile deposit

Deposit your cheque into your account pack – anytime day or night, anywhere you have an Internet connection.

INTERAC e-Transfer®

Send money in just a few quick and easy steps.

Live chat

Connect with a local Synergy expert online by a secure live chat during regular business hours.

Night deposit

Use one of our safe drop off boxes for your night deposits.


Access more than 1,900 'ding free' ATMs across Canada.
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