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HELP CENTRE

If you have any questions about how to use Synergy's digital banking tools or would like to know more about what's happening at Synergy, explore everything that our Help Centre has to offer. If you have questions that aren’t answered here, feel free to contact us.

Want to learn more?

Making sense of your money means having the right information at the right time. We have a library of answers and videos to a number of daily banking, transfers, payments, and managing your account questions.

Digital Banking Interactive Demos

Frequently Asked Questions

Digital Banking Features (New & Coming Soon)

Digital Service Status

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Online Banking
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Mobile App
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Point of Sale and ATM Access
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INTERAC e-Transfer

Lost or stolen card?

Member Card® Debit Card

For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.

Synergy Collabria Credit Card

If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.

Calculators

How much do you need to save for a comfortable retirement? Or what size mortgage can you afford in order to purchase a new home? Our calculators can help you work out the details of your financial plan and assist you in reaching your goals.

Ways to Bank

Digital (online) banking

Do your banking digitally from your desktop, tablet or iPad.

Mobile app

Enjoy on the go banking from an iPhone or Android device.

By phone

Call 1-306-825-3301 or 1-866-825-3301 to speak with us.

Mobile deposit

Deposit your cheque into your account pack – anytime day or night, anywhere you have an Internet connection.

INTERAC e-Transfer®

Send money in just a few quick and easy steps.

Live chat

Contact one of our local representatives through live chat.

Night deposit

Use one of our safe drop off boxes for your night deposits.

ATM

Access more than 1,900 'ding free' ATMs across Canada.
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