Help Centre
If you have any questions about how to use Synergy's digital banking tools or would like to know more about what's happening at Synergy, explore everything that our Help Centre has to offer. If you have questions that aren’t answered here, feel free to contact us.
Want to learn more?
Making sense of your money means having the right information at the right time. We have a library of answers and videos to a number of daily banking, transfers, payments, and managing your account questions.

Advice Centre
Understanding your finances involves having timely and relevant information. Browse through our articles to discover the details that match your financial needs.

Fraud Awareness
Identity theft and financial scams can happen to anyone. Criminals are becoming more sophisticated, using the latest trends and technologies to defraud Canadians. To protect yourself, you need to be aware as well as proactive.
Service Status
Online Banking
Everything is working
Synergy CU Mobile App
Everything is working
INTERAC e-Transfer
Everything is working
Online Appointment Booking
Everything is working
New Member Online Account Opening
Everything is working
Debit Cards/ Point of Sale Access
Everything is working
ATMs
See details
ATM Renovation Notice
Some of our ATMs are getting a facelift and will be temporarily unavailable during renovations. Please note the scheduled service interruptions start dates:
- Paradise Hill – May 27
- St. Walburg – May 28
Additionally, our Neilburg branch ATM is currently unavailable.
We appreciate your patience as we work to improve your banking experience.
Member Contact Centre (MCC)
Everything is working
Branches
Everything is working
Collabria Credit Cards
Everything is working
Customer Automated Funds Transfer
Everything is working
Lost or stolen card?
Member Card® Debit Card
For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.
Synergy Collabria Credit Card
If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.
Calculators
How much do you need to save for a comfortable retirement? Or what size mortgage can you afford in order to purchase a new home? Our calculators can help you work out the details of your financial plan and assist you in reaching your goals.
Ways to Bank
Member Contact Centre
Give us a call at 1-866-825-3301 for assistance.
Live Chat
Click on the orange chat bubble to get started!
Night Deposit
Use one of our safe drop off boxes for your night deposits.