Help Centre
If you have any questions about how to use Synergy's digital banking tools or would like to know more about what's happening at Synergy, explore everything that our Help Centre has to offer. If you have questions that aren’t answered here, feel free to contact us.
Want to learn more?
Making sense of your money means having the right information at the right time. We have a library of answers and videos to a number of daily banking, transfers, payments, and managing your account questions.

Fraud Awareness
Identity theft and financial scams can happen to anyone. Criminals are becoming more sophisticated, using the latest trends and technologies to defraud Canadians. To protect yourself, you need to be aware as well as proactive.
Service Status
Online Banking
Everything is working
Synergy CU Mobile App
Everything is working
INTERAC e-Transfer
Everything is working
Online Appointment Booking
Everything is working
New Member Online Account Opening
Everything is working
Debit Cards/ Point of Sale Access
Everything is working
ATMs
See details
Our Lloydminster ATMs will undergo upgrades on December 5th and 6th. During this period, the ATMs will be unavailable. We apologize for any inconvenience and appreciate your understanding as we work to enhance our services.
Member Contact Centre (MCC)
Everything is working
Branches
Everything is working
Lost or stolen card?
Member Card® Debit Card
For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.
Synergy Collabria Credit Card
If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.
Calculators
How much do you need to save for a comfortable retirement? Or what size mortgage can you afford in order to purchase a new home? Our calculators can help you work out the details of your financial plan and assist you in reaching your goals.
Ways to Bank
By phone
Call 1-306-825-3301 or 1-866-825-3301 to speak with us.
Mobile deposit
Deposit your cheque into your account pack – anytime day or night, anywhere you have an Internet connection.
Live chat
Connect with a local Synergy expert online by a secure live chat during regular business hours.