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Effective January 1, 2026: Conexus Credit Union 2006, Cornerstone Credit Union Financial Group Limited, and Synergy Credit Union Ltd. amalgamated as Conexus Credit Union. Learn more

Help Centre

  1. LEARN
  2. Help Centre
Access key tools, answers, and updates—or contact us if you need personalized assistance.

Knowledge that supports your financial journey

Build confidence with easy-to-use resources, including digital banking demos, frequently asked questions, financial articles, and fraud awareness tools.
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Digital Banking Interactive Demos

Learn by doing with guided, step-by-step demos.
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Frequently Asked Questions

Quick answers to common banking questions.
GET ANSWERS
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Advice Centre

Practical articles to help you make informed financial decisions.
READ ON
Online Secure

Fraud Awareness

Learn how to recognize scams and protect your financial information.
LEARN MORE

Plan with confidence

Our calculators help you estimate savings, understand borrowing options, and take the next step toward your financial goals.

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TFSA Calculator
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Retirement Calculator
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Mortgage Calculator
Loan
Loan Calculator
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RRIF Calculator

Service Status

Check the current status of our systems and services.

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Online Banking
Everything is working
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Synergy CU Mobile App
Everything is working
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INTERAC e-Transfer
Everything is working
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Online Appointment Booking
Everything is working
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New Member Online Account Opening
Everything is working
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Debit Cards/ Point of Sale Access
Everything is working
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ATMs
Everything is working
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Member Contact Centre (MCC)
Everything is working
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Branches

Marshall Branch Temporary Closure

Following a recent incident, our Marshall branch will remain closed for approximately 60 days while we complete a structural safety assessment.

Please visit our Lashburn or Lloydminster branches, use Digital Banking, or call 1-866-825-3301.

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Collabria Credit Cards
Everything is working
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Customer Automated Funds Transfer
Everything is working

Lost or stolen card?

Act quickly to protect your account.

Member Card® Debit Card

For lost/stolen Member Card debit cards: 1-888-277-1043.
If you are calling from outside North America: 1-905-305-4099.

Synergy Collabria Credit Card

If you suspect your Synergy Collabria credit card has been lost or stolen, call Cardholder support at
  • 1-855-341-4643 or
  • International collect: 1-647-252-9564

Ways to Bank

Digital (online) Banking

Learn more

Mobile Banking App

Enjoy on-the-go banking from your iPhone or Android device.

Mobile Deposit

Learn how

In-branch

Find nearest branch

Member Contact Centre

Call us at 1‑866‑825‑3301 for personalized assistance.

Live Chat

Start a live chat using the orange chat bubble.

ATM

Find nearest ATM

Night Deposit

Use one of our safe drop off boxes for your night deposits.
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