MEMBER SUPPORT
Report Fraud or Suspicious Activity
Report Fraud or Suspicious Activity
Call: 1‑866‑825‑3301
Protect your account and report issues right away.
Protect your account and report issues right away.
Lost/Stolen Card
Lost/Stolen Card
For lost/stolen Member Card debit cards:
- 1-888-277-1043
- Outside North America 1-905-305-4099
For lost/stolen Synergy Collabria Credit Cards:
- 1-855-341-4643
- International collect 1-647-252-9564
Book an Appointment
Meet in branch or virtually.
- Duration: 60–90 minutes
- Bring ID and relevant documents
Step-by-Step Support for Digital Banking
Get clear, practical guidance to make the most of every feature.
It’s Official!
Conexus, Cornerstone, and Synergy have amalgamated as of January 1, 2026—moving forward together as Conexus Credit Union.
Financial Support for Members
Extension eligibility and repayment dates have changed. If you have an existing CEBA loan with Synergy Credit Union, please check your email for further details pertaining to your loan.
Additional information can be found at Canada Emergency Business Account (CEBA).
