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Member Support

Canada Post Strike Info
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Glenn's 2 Cent$
Fresh off the desk of our CEO
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Financial Support for Members
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Conexus, Cornerstone, and Synergy Credit Unions are exploring a merger to create a resilient credit union.

Neil Carruthers, Synergy Credit Union Board of Directors Chair, shares announcement with our members.


Glenn's 2 Cent$

2024 Fall Edition

Hello Synergy Credit Union Members,

As we move from the warmth of summer into the crisp embrace of fall, I find myself reflecting on the inevitable changes that life brings. After many rewarding years with Synergy Credit Union, I will be retiring at the end of this year. It’s a bittersweet decision, but like the changing seasons, I know it’s time to welcome the next chapter of both my journey and Synergy’s.

Change has always been a part of Synergy Credit Union's growth. Together, we’ve embraced opportunities, met challenges head-on, and continuously evolved to serve our community better. I’m incredibly proud of what we’ve achieved, and as I prepare to step down, I’m confident that Synergy’s leadership and core values—trust, collaboration, and community—will continue to guide this organization.

It’s also an exciting time to introduce This is Synergy,” our new campaign celebrating the partnerships and connections that make us who we are. From supporting local businesses and wellness centers to guiding financial journeys and fostering community well-being, Synergy Credit Union has always been about achieving more together. These stories remind us that Synergy is not just a credit union—it’s a community built on shared values and a commitment to each other.

As I prepare to retire, I do so with immense pride in the path we’ve walked together. The months ahead will be full of reflection and gratitude, but also anticipation for the new possibilities awaiting Synergy Credit Union and its members. Thank you for your trust and support over the years. I look forward to seeing Synergy continue to thrive, even as I take my own next steps forward.

As always, please feel free to reach out to us with any questions, feedback, or suggestions. Your input is invaluable as we strive to exceed your expectations.


Warm regards,

Glenn Stang | CEO, Synergy Credit Union

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Digital Banking Got You Confused?

No worries, we've got your back! Navigating features and trying out new things is a breeze with our interactive video demos. Let us guide you through the process step by step!

Missed a CEO Message?

Discover the Latest at Synergy! Our dynamic world is always in motion. Don't worry if you've missed out—stay in the loop and witness the evolution. Explore our archive of past CEO Messages to catch up on what's been happening!

Have a question, comment, or just want to say 'hello'?

Our CEO, Glenn Stang, is here to for you! Whether it's a query or a quick greeting, Glenn is dedicated to providing you with a swift and personalized response. Simply fill out the form, and let's start the conversation!

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Canada Post Strike Member Information


We understand that the ongoing Canada Post strike may cause delays in receiving or sending mail, including member statements. We appreciate your patience during this time. To avoid any inconvenience, we encourage you to switch to eStatements. You can learn how to turn off paper statements here.


If your Synergy Credit Union Member Card debit card is expiring soon, please visit your nearest branch to pick up a starter card. If you are unable to visit a branch, call us at 1-866-825-3301, and we will assist you.


To ensure you can continue to manage your finances smoothly, we recommend using our convenient alternative banking methods:

  • Digital banking (online and mobile)

  • In-branch banking

  • Member Contact Centre (Toll-free 1-866-825-3301)


For timely receipt of government payments, such as pension benefits, child tax credits, and GST payments, consider registering for direct deposit. This method is faster, environmentally friendly, and offers more protection from fraud. Visit the Government of Canada website for more information.

Steps to Get Started with Direct Deposit:

  1. For Government of Canada payments, visit their website for a list of benefits and payments that can be deposited directly into your Synergy Credit Union account.

  2. Ask your employer to provide the option for direct deposit.

  3. Contact us if you need help setting up direct deposit.


We are here to support you. Stay tuned for updates regarding the postal strike via the Canada Post website.

Member Relief Program

We have been here through good times and difficult times with our members for nearly 80 years.

We’re proud of the resiliency of our members and want to ensure they know we are here for them.

Whether it was the oil crash in the 1980s or the recessions in 2008, we have learned many things: one of which is there isn’t a cookie-cutter approach that we can take to meet our members’ diverse needs.

Recently, sustained hot weather and lack of precipitation is expected to have an impact on the bottom line of some of our agriculture members. We know this can be stressful as crops and pastureland in some areas are struggling.

We want you to know Synergy offers flexible options, including mortgage and loan payment relief, combined with tailored solutions in these circumstances.

Please contact us to discuss options, to ask us any questions, or to help you determine what may be best for you. You can give us a call at 1-866-825-3301 or 1-306-825-3301.

We're here to help.

Financial Support for Members

Extension eligibility and repayment dates have changed. If you have an existing CEBA loan with Synergy Credit Union, please check your email for further details pertaining to your loan.

Additional information can be found at Canada Emergency Business Account (CEBA).

Show us where you feel at home!
Hey members! Have you sent us your local snapshots yet? Help us make your new digital house feel like home by sending us your local photos and you could be featured on our new website, just like this photo from Denise Britton.
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