Member Support
Conexus, Cornerstone, and Synergy Credit Unions are exploring a merger to create a resilient credit union.
Neil Carruthers, Synergy Credit Union Board of Directors Chair, shares announcement with our members.
Glenn's 2 Cent$
2024 Fall Edition
Hello Synergy Credit Union Members,
As we move from the warmth of summer into the crisp embrace of fall, I find myself reflecting on the inevitable changes that life brings. After many rewarding years with Synergy Credit Union, I will be retiring at the end of this year. It’s a bittersweet decision, but like the changing seasons, I know it’s time to welcome the next chapter of both my journey and Synergy’s.
Change has always been a part of Synergy Credit Union's growth. Together, we’ve embraced opportunities, met challenges head-on, and continuously evolved to serve our community better. I’m incredibly proud of what we’ve achieved, and as I prepare to step down, I’m confident that Synergy’s leadership and core values—trust, collaboration, and community—will continue to guide this organization.
It’s also an exciting time to introduce “This is Synergy,” our new campaign celebrating the partnerships and connections that make us who we are. From supporting local businesses and wellness centers to guiding financial journeys and fostering community well-being, Synergy Credit Union has always been about achieving more together. These stories remind us that Synergy is not just a credit union—it’s a community built on shared values and a commitment to each other.
As I prepare to retire, I do so with immense pride in the path we’ve walked together. The months ahead will be full of reflection and gratitude, but also anticipation for the new possibilities awaiting Synergy Credit Union and its members. Thank you for your trust and support over the years. I look forward to seeing Synergy continue to thrive, even as I take my own next steps forward.
As always, please feel free to reach out to us with any questions, feedback, or suggestions. Your input is invaluable as we strive to exceed your expectations.
Warm regards,
Glenn Stang | CEO, Synergy Credit Union
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Canada Post Strike Member Information
We understand that the ongoing Canada Post strike may cause delays in receiving or sending mail, including member statements. We appreciate your patience during this time. To avoid any inconvenience, we encourage you to switch to eStatements. You can learn how to turn off paper statements here.
If your Synergy Credit Union Member Card debit card is expiring soon, please visit your nearest branch to pick up a starter card. If you are unable to visit a branch, call us at 1-866-825-3301, and we will assist you.
To ensure you can continue to manage your finances smoothly, we recommend using our convenient alternative banking methods:
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Digital banking (online and mobile)
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In-branch banking
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Member Contact Centre (Toll-free 1-866-825-3301)
For timely receipt of government payments, such as pension benefits, child tax credits, and GST payments, consider registering for direct deposit. This method is faster, environmentally friendly, and offers more protection from fraud. Visit the Government of Canada website for more information.
Steps to Get Started with Direct Deposit:
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For Government of Canada payments, visit their website for a list of benefits and payments that can be deposited directly into your Synergy Credit Union account.
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Ask your employer to provide the option for direct deposit.
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Contact us if you need help setting up direct deposit.
We are here to support you. Stay tuned for updates regarding the postal strike via the Canada Post website.
Member Relief Program
Financial Support for Members
Extension eligibility and repayment dates have changed. If you have an existing CEBA loan with Synergy Credit Union, please check your email for further details pertaining to your loan.
Additional information can be found at Canada Emergency Business Account (CEBA).