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MEMBER SUPPORT

Report Fraud or Suspicious Activity

Call: 1‑866‑825‑3301
Protect your account and report issues right away.

Lost/Stolen Card

For lost/stolen Member Card debit cards:
  • 1-888-277-1043
  • Outside North America 1-905-305-4099

For lost/stolen Synergy Collabria Credit Cards:
  • 1-855-341-4643
  • International collect 1-647-252-9564

Help Centre

Find answers to common questions and troubleshooting tips.

Book an Appointment

Meet in branch or virtually.

  • Duration: 60–90 minutes
  • Bring ID and relevant documents

Holiday Closures

Check upcoming holiday hours and closures.

Step-by-Step Support for Digital Banking

Get clear, practical guidance to make the most of every feature.
It’s Official!
Conexus, Cornerstone, and Synergy have amalgamated as of January 1, 2026—moving forward together as Conexus Credit Union.

Financial Support for Members

Extension eligibility and repayment dates have changed. If you have an existing CEBA loan with Synergy Credit Union, please check your email for further details pertaining to your loan.

Additional information can be found at Canada Emergency Business Account (CEBA).

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