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HELP CENTRE
Getting Started with Digital Banking
Getting started with digital banking
Never used digital (online) banking before? That's okay! Check out this interactive demo on how a new user signs up to use our new digital banking platform.
Signing in as an existing user
Even the pros can use assistance sometimes. Try our interactive demo on how an existing user signs up to use our new digital banking platform.
Managing Accounts
Reset forgotten password
Learn how to quickly and easily reset your password using our mobile app.
Favourite transactions
Do you transfer money to the same account or another Synergy member frequently? Setting a transaction up as a favourite can save you time.
Set up alerts
Using alerts helps you stay up-to-date on your account information and can help protect your account from fraud.
Making Transfers & Payments
Add a contact and send an INTERAC e-Transfer®
Learn how to add a contact and send an INTERAC e-Transfer using our mobile app or online banking.
Accept an INTERAC e-Transfer
Learn how to accept an INTERAC e-Transfer that’s been sent to you.
Cancel an INTERAC e-Transfer
Learn how to cancel an INTERAC e-Transfer before it’s deposited by your recipient.
Transfer funds to another Synergy member
You can easily transfer money to other Synergy members and set up short-cuts for future transfers.
Deposit a cheque using your smartphone
Discover how easy it is to deposit a cheque to your Synergy account using your smartphone camera.
Set up bill payee and pay bills
Adding new payees is easy with our new digital banking platform. And paying bills is easy, too.
Set up a recurring bill payment
See how easy it is to set up recurring payments in our new digital banking platform.
Make business tax payments
Making payments to CRA for your business taxes is simple with our digital banking platform.
Small Business
Profile consolidation
Switch between your business and personal accounts with the click of a mouse or tap of a finger.
Create and manage delegates
Discover how easy it is to view and manage all delegate roles for your business.