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Your digital banking experience is all about you. Upload photos and customize your favourites while doing all the things you’ve come to expect from banking digitally. If you need a hand navigating through features and want a better understanding of how to do something new, we’ve put together some interactive video demos to help you along the way.

Getting Started with Digital Banking

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Getting started with digital banking

Never used digital (online) banking before? That's okay! Check out this interactive demo on how a new user signs up to use our new digital banking platform.
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Signing in as an existing user

Even the pros can use assistance sometimes. Try our interactive demo on how an existing user signs up to use our new digital banking platform.

Managing Accounts

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Reset forgotten password

Learn how to quickly and easily reset your password using our mobile app.

Favourite transactions

Do you transfer money to the same account or another Synergy member frequently? Setting a transaction up as a favourite can save you time.
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Set up alerts

Using alerts helps you stay up-to-date on your account information and can help protect your account from fraud.

Making Transfers & Payments

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Add a contact and send an INTERAC e-Transfer®

Learn how to add a contact and send an INTERAC e-Transfer using our mobile app or online banking.
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Accept an INTERAC e-Transfer

Learn how to accept an INTERAC e-Transfer that’s been sent to you.
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Cancel an INTERAC e-Transfer

Learn how to cancel an INTERAC e-Transfer before it’s deposited by your recipient.
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Transfer funds to another Synergy member

You can easily transfer money to other Synergy members and set up short-cuts for future transfers.
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Deposit a cheque using your smartphone

Discover how easy it is to deposit a cheque to your Synergy account using your smartphone camera.
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Set up bill payee and pay bills

Adding new payees is easy with our new digital banking platform. And paying bills is easy, too.
Female on couch looking at paperwork

Set up a recurring bill payment

See how easy it is to set up recurring payments in our new digital banking platform.
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Make business tax payments

Making payments to CRA for your business taxes is simple with our digital banking platform.

Small Business

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Profile consolidation

Switch between your business and personal accounts with the click of a mouse or tap of a finger.
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Create and manage delegates

Discover how easy it is to view and manage all delegate roles for your business.
Still have questions?
Talk to us - we'd love to help.
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