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Frequently Asked Questions
No immediate changes—it’s business as usual.
Your accounts, cards, cheques, digital banking, and access to services remain the same. If you bank at more than one of the partner credit unions, you’ll continue managing each as you do today. As integration progresses, we’ll keep you informed well in advance of any changes.
No.
You’ll keep using your current branch and contact centre. For now, you will continue banking at your legacy credit union locations. We’ll let you know when integration allows for expanded access across more locations.
Yes for withdrawals; deposits remain at your legacy credit union (for now).
Members pay no surcharges when withdrawing at participating credit union ATMs across Canada. Find an ATM via the ding-free® locator.
Members pay no surcharges when withdrawing at participating credit union ATMs across Canada. Find an ATM via the ding-free® locator.
If you are depositing money to your account, you can use any credit union ATM on the ACCULINK network.
Not yet.
For now, products and services remain within each legacy credit union, and you’ll continue using what you have today with your legacy credit union. We’ll align offerings and introduce any new access options once full integration is ready—and we’ll provide updates well in advance of any changes.
Reach out to your legacy branch or contact centre at 1-866-825-3301. We're here to help.
Fees stay as they are for now; interest rates for similar products will be aligned.
Products, services, and associated fees remain the same within each legacy credit union. Interest rates for similar products will be aligned across all three legacy credit unions to ensure consistency for members.
Products, services, and associated fees remain the same within each legacy credit union. Interest rates for similar products will be aligned across all three legacy credit unions to ensure consistency for members.
Integration will take time.
January 1 is the legal amalgamation date, but full integration is a phased process. We don’t expect immediate changes. When new enhancements or services are ready, we’ll inform you clearly and well in advance.
January 1 is the legal amalgamation date, but full integration is a phased process. We don’t expect immediate changes. When new enhancements or services are ready, we’ll inform you clearly and well in advance.
We’re committed to clear, timely communication.
You’ll hear from us before any changes take effect. For the latest updates check back on this page. You can also contact your branch or our contact centre at 1-866-825-3301.
You’ll hear from us before any changes take effect. For the latest updates check back on this page. You can also contact your branch or our contact centre at 1-866-825-3301.
Legal name has changed; branding will change over time.
Effective January 1, the legal entity is Conexus Credit Union. Updating signage and branding takes time, so you may continue to see Conexus, Cornerstone, and Synergy brands during the transition. You’ll see the new name reflected in branches, digital banking, and documentation as integration progresses.
Effective January 1, the legal entity is Conexus Credit Union. Updating signage and branding takes time, so you may continue to see Conexus, Cornerstone, and Synergy brands during the transition. You’ll see the new name reflected in branches, digital banking, and documentation as integration progresses.
We are merging, and the integration will take time. January 1 is our legal merger date, so the integration work is just beginning. For now, please follow the current process for each legacy credit union, just as you do today.
Visit thrivingtogethersk.ca for a comprehensive list of questions and answers.
Merger Commitments
We will prioritize investment in our digital banking, adding new functionality to deliver an experience that is easy, secure, and offers convenient access.
Our combined network has no overlap, allowing us to be sustainable without closing locations as part of this merger. We will serve Saskatchewan with 57 branch locations in 50 communities - giving you more ways to bank where, when, and how you want.
We will offer low to no-fee options that are accessible to all while still offering competitive rates and fees.
We will share our profits through a modern rewards program - putting money back in our members’ pockets.
Your trusted advisors remain local—local people, serving local members. Decision-making will remain rooted in the communities we serve.
We will have increased financial capacity so as your farm or business grows, we will grow with you!
We will expand access to specialized expertise like wealth management, estate service and management, and mobile mortgage specialists.
Our team will be empowered with the required technology and insights to provide proactive, needs-based advice and solutions tailored to your financial goals.
Our profits stay local, with 5% of pre-tax earnings reinvested into our local communities further strengthening Saskatchewan. We remain committed to making a positive impact through sponsorships, volunteering and community support.
The merger will create new opportunities for current and future employees. We’re committed to retain engaged team members, invest in career development, explore new growth potential, and be a top employer in Saskatchewan.
A Quick Reminder to Stay Fraud‑Smart
A Quick Reminder to Stay Fraud‑SmartTransitions can bring extra noise, and fraudsters like to take advantage of that. If you receive a message that doesn’t feel right, trust your instincts and reach out to us. We will never contact you by phone, text, or email to ask for personal details such as your date of birth, SIN, or account number.
If you have any concerns at all, please connect with us at 1‑866‑825‑3301.
Happy New Year from Conexus Credit Union!
As we step into 2026 together, our Board Chair and CEO are honoured to welcome you as we begin this exciting new chapter.
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