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ADDITIONAL AND COMPLIMENTARY SERVICES

Mortgage Switch Program
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ClickSWITCH
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Account Related Fees
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MEMBER. OWNER. VIP.

When you're a part of Synergy, you're apart of something bigger. You support your community, invest in your own backyard and you give a boost to your future leaders. That's what makes us different from a bank.

Mortgage Switch Program

Ready to move? Are you looking at different mortgage options?

Synergy will pay up to $1,500 of the fees associated with moving your mortgage!


This includes fees associated with the mortgage application, appraisal costs, registration, and discharge (does not include penalties charged by the other financial institution).

Mortgage Switch program
Eligibility:
    • This offer applies to anyone who transfers their mortgages to Synergy from another financial institution.
    • Offer applies to consumer residential mortgages only.
    • Mortgages must have a principal amount of $100,000 or more.
    • Interest rate term must be 30 months or greater, and an amortization of 25 years or less.
    • Pre-authorized mortgage payments must come from a Synergy account.

Mortgage Switch Benefits:

The fee reimbursement amount will be for the amount of the fees incurred, up to a maximum amount based on the Applicant's Synergy mortgage amount - maximum fee reimbursement are tiered as follows:
      • Up to $500 fee reimbursement on a mortgage of $100,000 to $199,999
      • Up to $1,000 fee reimbursement on a mortgage of $200,000 to $299,999
      • Up to $1,500 fee reimbursement on a mortgage of $300,000 or more

ClickSWITCH

It has never been easier to enjoy all the benefits of a Synergy account -- with a simple switch.

We know moving financial institutions can seem like an unnecessary inconvenience.
    • Your bill payments are already set up.
    • Direct deposits are automatically going into your account.
    • You’re busy and tracking down all your vendors is time away from what you want to do.
The reasons are all valid … but those hassles are a thing of the past. Moving your account to Synergy is now easy as flipping a switch!

ClickSWITCH is a fully automated way to:
    • Transfer your automated bill payments
    • Transfer your direct deposits to a Synergy chequing account
    • Close your accounts at your former financial institution

ClickSWITCH Frequently Asked Questions

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to our secure ClickSWITCH system, submit the switch and we’ll do the rest. You can monitor the progress and switch status in the “Status” column on your Dashboard.
Just meeting with an expert to help guide you through the process. Book an appointment online or a Member Contact Centre representative will be happy to make an appointment for you – just call 1-866-825-3301.
To get your switches started, you’ll need to gather all of your automatic payment and direct deposit information. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.
Once a company receives the form, automatic payment and direct deposit switches typically take 5 to 15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.

Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.
We display the status for each automatic payment or direct deposit in the Status column on your Dashboard. If a switch shows as “Completed” there’s no need to contact the biller or depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.
Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our facilities adhere to the highest industry standards with regard to the security of your personal information.

Account Related Fees

Account closed or transferred to another institution Cost of Manager's Trust Cheque
Bank confirmations, Certificate/Letters of Account balances or interest paid received, Reference Letter $25.00
Chargeback items $7.50
Notice of Change- providing vendor with correct account information $25.00
Cheque Images (Online or on statement) no charge
CD Statements or Images Varies based on type. Contact us for details
Electronic statements (e-Statements) no charge
Paper Statement - mailed monthly &/or occasionally printed in branch (Records search fees will apply when multiple statements or requests are made frequently - see next line)
$2.50/ statement
Records search or Researching member's account information (microfiche, statement re-rendering, cheque images retrieval, chequebook update, etc.)
$30.00/ hour
$15.00 minimum
Inactive accounts (greater than 1 year; also includes unclaimed balances) $50.00 set-up then $25.00 per year
Post-dated cheque deposited at ATM or held for deposit (excluding deferred grain cheques) $6.50
Screen history print (per page) $2.00
Transferring between accounts or receiving an account balance inquiry from the call centre (Member Contact Centre)
$4.00 high volume usage
Member Card debit card - New (initial card) no charge
Member Card debit card - lost or stolen replacement no charge
Member Card debit card - excessive replacements $10.00
Rush order for Member Card debit card/ Collabria Mastercard $35.00
INTERAC Flash removed from Member Card debit card $25.00/ per renewal
Close Collabria MasterCard $25.00
Withdrawal from INTERAC ATM (Canadian banks) $2.50
ATM withdrawal surcharge (non-credit union cards) $3.00
Withdrawal from CIRRUS ATM (U.S. and International) $4.00
White label ATMs - Transaction traces $30.00/hour
$15.00 minimum
Coin counter machine usage or Coin orders (members) no charge
Coin counter machine usage or Coin Orders (non-members) 10%
Special order foreign currency - funds not held at the branch (Members only) $9.00
(includes supplier costs)
Large cash orders for members or cash machines $2.00 per $1,000
Personalized cheques (through our provider D+H) Varies based on style and quantity
Manager's trust cheque (guaranteed cheque) $10.00
Over the counter cheques (except for account openings) $0.75 each
Cashing Synergy cheques for non-members (excluding federal and provincial government cheques) $10.00
NSF Cheque (funds not available to cover cheque) $45.00
Cheque drawn in US funds on Canadian account (or returned) $20.00
Chargeback due to rejected or non-micro encoded cheques or AFT/EFT incorrect encoding $7.50
Cheques received/sent on collection $40.00
Cheque verification
$7.50 (local)
$12.50 (long distance)
Cheque register, passbooks and deposit books - excessive $1.00 each
Business & Ag Revolving Credit ($10,000 or under) $50/yr. + interest costs
Business & Ag Revolving Credit (10,001 to $50,000) $150/yr. + interest costs
Business & Ag Revolving Credit ($50,001 to $100,000) $250/yr. + interest costs
Business & Ag Revolving Credit ($100,001 to $250,000) $350/year + interest costs
Personal Revolving Credit interest costs
Online Banking no charge
INTERAC e-Transfer - sent (SmartPack, PowerPack, Community Pack and CHQ Group Preferred accounts) no charge
INTERAC e-Transfer - sent (LitePack, savings account) $1.50
INTERAC e-Transfer - received no charge
Customer Automated Fund Transfer (CAFT) - Business setup and training $100.00
CAFT Pricing - Flat rate pricing based on usage (Member usage to be reviewed annually and processed monthly/annually)
$5.00/month includes
15 transactions or less

$10.00/month includes
30 transactions or less

$15.00/month includes
75 transactions or less

$25.00/month includes
150 transactions or less

The above pricing is included at no additional cost to PowerPack Biz account holders.
CAFT Fee - Flat one time charge for other one time items such as rejects , recalls etc. $10.00
Commissioner of Oaths (Credit Union related) no charge
Notary of the Public (Credit Union related) no charge
Photocopies or faxes (Credit Union related) no charge
Photocopies or faxes (non-Credit Union related) $2.00 + GST (per page)
Rubber stamp (payee stamp) First stamp no charge.
Replacements at cost
Plastic card protectors no charge
Corporate registries (Alberta) $7.00
Corporate registries (Saskatchewan) $6.00
Rentals - Community groups no charge
Mail acknowledgement of mail or courier deposit $1.00
Collection of Property Tax $150.00
Annual Night Depository Services - Regular Rate $30.00 + GST/year 
Annual Night Depository Services - Community Groups $10.00 + GST/year
Blue nylon bags - initial no charge
Blue nylon bags - replacement $10.00 each
100 disposable bags no charge
Each additional or lost night depository key $10.00 each + GST

Deposits are secured in a vault. On the next business day, they are opened, verified in dual custody and then deposited.
Automatic transfer to cover funds in account - coverdraft or overdraft (if previously setup) no charge
Overdraft over-limit fee (per item) $5.00 each
Overdraft interest rate 26%
Stop payment - full details and signed $20.00
Bill payment person-assisted (per bill) - excessive usage $2.00
Bill payment (non-member) $5.00
Bill payment - manual recall and traces $25.00
Garnishees/ third party demand - immediate settlement $150.00
Garnishees/ third party demand -delayed settlement $50.00
Pre-authorized set-up to or from another financial institution - one-time setup) $25.00
Concentra: Internet cash concentration sweep services (setup) $150.00
Concentra: Internet cash concentration sweep services (per transaction) $2.50 each
Concentra: MemberDirect online banking auto-sweep services (set-up) $150.00
Concentra: MemberDirect online banking auto-sweep services (per transaction) $2.50 each
Western Union: All bank drafts (Canadian, U.S. and International) $15.00
Estate processing and administration $150.00
Estate planning/ Business or ag succession planning no charge
Registered product balance transferred out to another financial institution (excluding transfers to our partners) $100.00
($50 non-registered)
Duplicate RSP official receipts/ T4 RIF/ T4 RSP $15.00 each
RSP/ TFSA excess contribution refund $25.00

Mailbox rental $10.00 + GST/ year
Safety deposit rental: 1.5 x 4 $40.00 + GST/ year
Safety deposit rental: 1.5 x 5 $40.00 + GST/ year
Safety deposit rental: 2.5 x 5 $50.00 + GST/ year
Safety deposit rental: 2.5 x 10 $90.00 + GST/ year
Safety deposit rental: 5 x 5 $90.00 + GST/ year
Safety deposit rental: 5 x 10 $140.00 + GST/ year
Safety deposit rental: 10 x 10 $225.00 + GST/ year
Drill safety deposit box Locksmith costs (min $150) + travel costs
Safety deposit box key replacement or not returned $20.00 + GST

A safe and secure place at the credit union to keep your important documents and small valuables:
  • Boxes kept in fireproof vault.
  • Dual custody access.
Wire transfer: Incoming $20.00
Wire transfer: Outgoing CDN or US funds to Canadian financial institution $25.00
Wire transfer: Outgoing CDN or US funds to US financial institution $30.00
Wire transfer: Outgoing to foreign financial institution (see above for U.S. wire transfers) $40.00
Wire Trace/ Amendments/ Recalls $30.00

Looking for a printable version of our Account Related Service fees? Click here

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