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Check your financial wellness score today.

Did you know your physical or mental well-being can be impacted by your financial health? That's why it's a good idea to check-in on your financial situation regularly. And, get this...you can check your financial wellness score after answering a few simple questions! See if you’re on the right track and get a sense of where you are and if you are in the position you want to be.
JEN AND FRIENDS SITTING AROUND A CAMP FIRE

April 9: Credit Union Myths

Even though there are over 250 credit unions in Canada, many misconceptions about their structure and their services still exist. One popular-but-false assumption is that the term “credit union member” is interchangeable with the term “credit union customer”. It might seem like a harmless mistake, but the concept of membership is what sets credit unions apart from other financial institutions.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

April 8: How do I deposit a cheque using my phone? 

Discover how easy it is to deposit a cheque to your account using your smartphone camera.
woman fixing a bicycle at her shop

April 7: The Money You Need

If you’re ready for a new commercial building or want to purchase land to expand your agribusiness, you need a mortgage that works as hard for your money as you do. Our line-up of commercial mortgages and loan insurance can be tailored to your unique needs.

April 6: RRSA over TFSA

The TFSA has proven to be a powerful tool that opens up countless possibilities for bettering our financial lives. However, when it comes to retirement savings, the tried-and-true RRSP should be the default choice for most of the population.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

April 5: Frequently Asked Questions

How do I order a new card? To order a new debit card, we encourage you to call the Member Contact Centre at 1-866-825-3301 or stop by your nearest branch and our team will be happy to assist.
Member Wellness Monday: ergonomic ways to work

April 5: Member Wellness Monday

"Whether your work is physical or sedentary, creating a safe and healthy work environment can help you prevent injury and illness. Here are some suggestions from LifeWorks to help you stay healthy on the job:"
jOIN OUR TEAM: WOMEN LEADING A TEAM DISCUSSION

April 3: Manager of Wealth Services opportunity!

Want to be an integral part of leading and inspiring a dedicated and compassionate team in helping our members achieve their personal life goals? You will also have the opportunity to implement the long-term business strategy for Wealth Services.
50% MORE REWARDS POINT BY SUPPORTING LOCAL BUSINESS: MAN SHOPPING LOCAL

April 3: 50% more rewards points

Earn 50% more reward points when you spend on restaurants and takeout. Valid on selected cards.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

April 2: New Digital Banking Frequently Asked Questions - 

How do I:
• Transfer money to another Synergy member?
• Use the Customer Automated Funds Transfer (CAFT) program?
• Send a wire transfer?
JEN AND FRIEND SELLING LEMONADE

It's A Money Thing: Writing a Business Plan

Writing a business plan is an essential part of building a successful business and takes your idea and turns it into something you can act on. At its core, a business plan is a road map for your project: it establishes your purpose, it sets goals and expectations, and it forecasts the relationship between cost and revenue. Business plans exist in many forms: some formal and some informal. 
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

April 1: How do I set up alerts?

  1. Login to digital banking on desktop/tablet or the app.
  2. Navigate My Synergy > Alerts or Menu > Alerts on app
  3. Click/tap 'Security' or 'Account'.
  4. Select the notification types.
  5. Toggle on/off the types of notifications to receive (text message, email, push notifications.
  6. Click/tap 'Save'.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 31: Are there any shortcuts to view my account balance without signing in?

Yes. You can set up shortcuts through the widget function on your mobile device by navigating to the menu (three-line stack icon), choosing ‘Settings’ and tapping on ‘Widgets.’ There you will be able to add up to three accounts you would like to view. If you’re sharing this device, we recommend you turn off this option.

You can also add some of your favourite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.

March 31: Fraud Prevention Month

Did you know the Canadian Anti-Fraud Centre estimates that less than 5% of the total number of fraud victims report their experiences to law enforcement agencies? By reporting a scam, you provide law enforcement with the information they need to stop fraudsters and help prevent others from becoming victims." Here's how to report a fraud incident from the Competition Bureau.
family moving and unpacking boxes

March 31: The Money You Need

At some point, almost everyone needs to borrow money to make something happen in their lives. Whatever your reasons for borrowing might be, we’re here to help with personal mortgages designed to help you reach your goals.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

QUESTION: Help! I'm locked out.

Unsuccessful attempts with facial or thumbprint recognition, or entering your password incorrectly can cause a lockout on your account. To get it unlocked, please:
• Call our Member Contact Centre: 1-866-825-3301 or for 24/7 technical support, call 1-800-574-7221.
• Select the ‘Forgotten Password’ link to reset your login.
Four pillars of investment tax planning: photos of tax preparation

March 30: Four pillars of investment tax planning

You harnessed your spending habits to set aside savings. You researched the investments you deemed worthy of your hard-earned dollars. And now, as you admire your accumulating wealth, there’s a dark cloud ahead – income tax.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 29: New Digital Banking FAQ

QUESTION: Can I Change My Username?

Once you create your username, it is not able to be changed at this time. You’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.
Member Wellness Monday - making the most of your work day

March 29: Member Wellness Monday

Need some tips on making the most of your work day? Check out this infographic from LifeWorks.
Charity Scam: man looking for money

March 29: Fraud Prevention Month

Health, environment, arts, anti-poverty, international aid - there are literally hundreds of thousands of worthwhile causes out there. And it’s our natural instinct to help out by giving. Here are some things to watch out for from the Competition Bureau Canada.
Synergy Snapshots: beautiful sunsets in saskatchewan

March 28: Snapshots

These beautiful sunsets were sent in by Janelle Plews and Kristy Miazga! Want to help us decorate our site?
Be less taxed by your taxes - 5 tax tips for investors

March 28: Tax Season Tips!

5 key things to keep in mind when filing your 2020 income tax return.
WOMEN ON ZOOM MEETING

March 27: AGM

Membership with us means you’re an owner and have a share in your credit union’s profits. Attend the AGM to hear more about your credit union’s activities, accomplishments and future:
  • DATE: Wednesday, April 14, 2021
  • TIME: 12:30 pm
  • WHERE: Zoom Meeting

March 27: Fraud Prevention Month

What is a service scam? "From bogus extended warranties to door to door sales to high-pressure sales tactics used to scare people about everything from furnaces to computers to home security, service scams are committed by crooks trying to get you to believe that a stranger on the phone… … or a stranger who comes to the door whom you’ve never met… from an organization you don’t recognize…should be trusted."
JOIN OUR TEAM. WOMEN IN A BUSINESS MEETING WITH A MAN

March 26: Join Our Team

The Account Manager is a lending position that assists our members in seeking financing for life’s big purchases. Our goal is to deliver exceptional high-quality service! If building relationships with others, problem solving, and challenges interests you…..this dynamic lending career is what you’re looking for
JEN DISCUSSING THE 50/30/20 BUDGETING RULE WITH BEAVER THE BUILDER

March 26: Building a Budget

Want to build a budget? Get started with 50/30/20! 50/30/20 is a proportional budgeting system, meaning you divide your monthly income into different categories based on percentage. It’s simple and flexible, which makes it a great option for beginners.
Fraud Prevention Month: Snake Oil Salesman

March 25: Fraud Prevention Month

Find tips to recognize the latest frauds in The Little Black Book of Scams from the Competition Bureau Canada and learn how to #recognize, #reject and #report it.
HOUSE IN THE SUN

March 24: 5-year mortgage at 1.94%

Ready to move? Are you looking at different mortgage options? Have you checked out our mortgage rates? We're excited to offer 5- year mortgage at 1.94%!
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 24: Digital Banking FAQ - Small Business Banking: Creating and Managing Delegates

Small business members, want to discover how easy it is to view and manage all delegate roles for your business? 
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 24: Digital Banking FAQ - Small Business Banking: Consolidating your profile

Small business members, want to discover how easy it is to view and manage all delegate roles for your business?
CEO Glenn Stang

March 24: CEO Message

"Our new Digital Branch has launched. More than 10,000 members have onboarded in the first week of operations. Overall, feedback has been very positive. Members find our new website crisp, clean and refreshing, and our new app and online banking platform easier to navigate and complete transactions."
5.9% BALANCE TRANSFER- WOMEN ENJOYING THE SUN IN WINTER

March 24: 5.9% Balance Transfer

Want to enjoy peaceful of mind with a new Collabria credit card? Apply today and look forward to peaceful days ahead. But don’t delay – this offer expires on April 30, 2021.
INVESTMENT FRAUD THEME - GET RICH QUICK; LIMITED TIME OFFER; DOUBLE YOUR MONEY

March 23: Fraud Prevention Month

"Here they are: the three most dangerous words in the English language: Get. Rich. Quick. Oh… wait… maybe it’s these three: Double. Your. Money. Ooops – forgot these ones: Limited. Time. Offer. These words are the most common signs that you may be in the presence of investment fraud."
MAN INVESTING ONLINE

March 23: Investment Choices - Definitions and Advantages

Qtrade Investor makes it easy to build a well-diversified portfolio, with access to a wide array of investment choices. Here is a quick overview of the securities you can choose for your Qtrade Investor account, and the advantages of each.
Member Wellness Monday: Women Sleeping; Women walking her dog; gratitude journal

March 22: Member Wellness Monday

"Healthy and happy, happy and healthy—does one element of personal wellbeing come before the other? Does being healthy have an impact on being happy, and vice-versa?" Learn more in this week's member Wellness Monday from LifeWorks.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 22: How do I reset a forgotten password?

If you forgot your password, that’s OK, you can reset it! Click the ‘Forgotten password?’ link on the login page and follow the instructions. You will need your username and the email address or cellphone number you have on file with us.
Fraud Prevention Month: Identity Theft

March 21: Fraud Prevention Month

"Want to help ensure your identity remains yours alone? Scammers are always on the lookout to collect or reproduce your personal information to commit fraud. Fraudsters use techniques that range from unsophisticated to elaborate. Watch this video from the Competition Bureau Canada to learn how to recognize, reject and report identity theft"
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 20: Digital Banking FAQ

QUESTION: I'm trying to log into the new digital banking for the first time, but I’m not receiving an email or text code.

  1. If you don't receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders.
  2. Try again with your email or phone number.

If you don't receive a code using either method, you may need to update your contact information with us:
  • Member Contact Centre: 1-866-825-3301
  • 24/7 Technical Support: 1-800-574-7221
  • Contact Us Form (below)
College student

March 20: Valeyo Learning Grant

Are you heading off to school this Fall 2021? See if you qualify for a Valeyo Learning Grant today to help support you in your post-secondary studies
Fraud Prevention month: Recognize, reject and report fraud

March 19: Fraud Prevention Month

Want to know more about the Top 10 Scams, as reported by the Better Business Bureau, affecting Canadians nationwide?
Navigating Income Loss: MAP AND COMPASS

March 19: Navigating Job Loss

Losing your job is stressful. Even with an emergency fund in place, it doesn’t take very long to feel the financial impact of a sudden loss of income. Check out this video for tips to navigating through income loss.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 18: FAQ - INTERAC e-Transfer

We have transitioned to the new digital banking. Any INTERAC e-Transfer transactions sent prior to March 16 will not be viewable, nor can be cancelled through digital banking, as these specific transactions have not carried over. If you have a pending request for money outstanding, and if you had Autodeposit set up, the request will fulfill. If you did not have Autodeposit please contact us.

Action required: We recommend contacting recipients for sent transactions to receive their funds as soon as possible.

Good to know: The "Request Money" feature will not be immediately available; however, it is planned to be re-enabled in the next few months.
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 18: FAQ - Interac e-Transfer

INTERAC e-Transfer profiles have successfully migrated to our new platform!

If you have not set up an INTERAC e-Transfer profile in the new digital banking platform: your profile from previous online banking will have migrated and is available to you right now. This will include your recipient list as well as Autodeposit if you had that enabled.

If you have set up an INTERAC e-Transfer profile on the new platform prior to migration being completed: you will need to add contacts and set up Autodeposit again.

Viewing INTERAC e-Transfer history

Historical INTERAC e-Transfer transactions did not carry over to the new system and will only be viewable from March 16th onward.
WOMEN ON ZOOM MEETING

March 17: Annual General Meeting

Your $5 MemberShare represents your ownership in your credit union. Learn more about the past year and plans for the future of your credit union. Register for our Annual General Meeting :
  • DATE: Wednesday, April 14, 2021
  • TIME: 12:30 pm
  • WHERE: Zoom Meeting
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 17: I can't login - what can I do?

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our:
  • Member Contact Centre: 1-866-825-3301
  • Digital Banking Technical Support (available 24/7): 1-800-574-7221
Or, you can fill out our contact us form
Digital House Warming Party

March 17: Take a tour of our new website!

You're invited to take a tour of your new digital home hosted by us! Come on in, you are welcome to kick off your shoes and relax.
FRAUD PREVENTION MONTH - SUPER DOG - RECOGNIZE,  REJECT, REPORT FRAUD

March 17: Fraud Prevention Month

What is a subscription trap? "A subscription trap can trick you by offering "free" or "low-cost" trials of products and services. Once you provide your credit card information to cover shipping costs, you are unknowingly locked into a monthly subscription. Remember, high-pressure sales tactics like a "limited time offer" are often used to rush you into making a decision."
Discover stock trading ideas

March 16: How to Discover Stock Trading Ideas

Thousands of companies list their shares on North American stock exchanges. The question is, how can you narrow the playing field and identify the ones best suited to your objectives?
new digital house is open: FAQs for all things digital banking; photo of women on phone; photo of man on phone looking at Synergy's new website

March 16: FAQs all things digital banking - New Apps!

Welcome to your new digital home! Did you know there are new apps? Check them out! Here are some links to access:

Note: the app is only available on iPhones and Android Smartphone. Apps cannot be installed onto tablets
Ready, se...be prepared - woment taking photo and man on couch with ipad

March 16: Your digital house is live!

Welcome home. Come on in and take a tour! If you have any questions or need assistance, please visit the following helpful pages:
If you still need assistance:

Join us on social media

When you follow us on social media, you do more than stay up-to-date with events and upcoming promotions. You’ll also get financial tips and advice and access to great content to help you learn more about your money.

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