Mobile App

The Synergy Credit Union Mobile App, designed for Apple® and Android™ phones and devices, offers the most sought-after features of online banking, while allowing you an enjoyable banking experience whenever and wherever it suits you.

Accessibility: Expand/Collapse

"You can perform a variety of banking functions."

  • Instantly view your account balances with the QuickView option (if turned on), even if you're not logged into the app.
  • View account history with enhanced account details, advanced search functionalities and filtering tools.
  • Send an INTERAC e-Transfer†.
  • Add new INTERAC e-Transfer recipients from your mobile device contact list.
  • View and manage spending categories and budgets with Personal Financial Management.
  • Pay bills (immediate, scheduled and recurring).
  • Add and delete bill payees.
  • Transfer funds (immediate, scheduled and recurring).
  • View and manage scheduled bill payments and transfers.
  • View the latest rates.
  • Deposit cheques on the go with Deposit Anywhere*.
  • Mobile Pay allows you to use your Smartphone with Android™ (Android OS 4.4 and higher) to make everyday purchases at Canadian retailers that accept INTERAC Flash®
  • View, approve and reject transfers and bill payments if you have Small Business Online Banking.
  • Accept Terms and Conditions and set up your security questions.
  • Find a nearby ding-free® ATM or Synergy Credit Union branch.
  • Contact us via phone, email, website, live chat, online form and social media.

*Deposit Anywhere is currently available within the personal PowerPack and personal SmartPack accounts. For more details, please read our Deposit Anywhere page or contact us at 1-866-825-3301.

Convenience: Expand/Collapse

"You can access your account anytime, day or night."

- Fast and easy to navigate

- Compatible with Apple and Android devices

- Touch ID login (Apple devices that have touch function only)

- 3D Touch options for the app (Apple devices that have touch function only)

- Optimization for landscape and portrait mode for tablets

"You can quickly and easily view your account balances with Quickview."

- The QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

- It's ideal for members who need to view their account balances on a regular basis.

- No other account information can be accessed without entering your Personal Access Code.

"You don't have to remember new passwords."

- All account login information is the same as your MemberDirect® Online Banking information.

- You can add a memorized account within the Mobile App.

"You can manage your daily banking on a familiar mobile device."

- The Synergy CU Mobile App is compatible with the following devices:

  • Apple devices (i.e., iPhone, iPad, etc.) with iOS v 9 or higher
  • Android devices (i.e., Samsung, Sony, HTC, LG, etc.) with OS v 4.4 or higher

"You can easily and quickly pay complete transactions at terminals that accept INTERAC Flash."

- All you need is an NFC-enabled Smartphone with Android OS v 4.4 and higher and the latest version of the Synergy Mobile App. Load your Member Card® Debit Card on your phone, through the Mobile App and you are ready.

  • Simply hold your unlocked Smartphone near the reader, follow the instructions on the screen and wait for the purchase to be approved. Your account is updated immediately.
  • Make purchases without opening the Mobile App by enabling "Always On", or
  • Add a Mobile Pay shortcut to your home screen to initiate a payment.

Secure: Expand/Collapse

"You can rest assured your financial information is protected."

- The Synergy CU Mobile App has the same level of security as MemberDirect® Online Banking.

  • Login is password protected.
  • Receive financial or urgent reminders (Alerts and Messages).
  • Set up and Manage Financial and Security Alerts.

- Mobile Pay is based on NFC technology - the same technology that powers INTERAC Flash® cards. NFC is built right into your Smartphone with Android OS Version 4.4 and higher.

  • No card information is stored on the mobile device.
  • Mobile Pay requires a password to be entered for purchases of more than $100.
    • For added security, you can set all purchases to require a passcode.
  • With Member protection such as passcode verification, transaction limits and zero customer liability, you can feel confident using Mobile Pay for any INTERAC Flash purchase.
It is a good idea to ensure your device software is up to date and password protected.

Peace of mind: Expand/Collapse

"You can stay up-to-date on your account information and activity."

- You can set up and manage financial and security alerts. Alerts are received via text message and/or email notification.

- You can receive alert notifications via the app to your mobile device (note, this is not a text or email notification). Learn how to enable push notifications.

Free: Expand/Collapse

"You can download and use the Synergy CU Mobile App free of charge."

- Your transactions may count towards your account pack, depending on your account pack.

Please note: Since the Mobile App uses data, your carrier may charge, so standard data and messaging rates may apply. If you use the app on a free Wi-Fi connection, then you should not be charged data rates. Contact your service provider to find out more.

Additional Information:

- Watch the Synergy CU Mobile App promo video.

- Have questions? Check out our Mobile App FAQ.

- Have questions on Mobile Pay?

- Download the Synergy CU Mobile App available on the App Store or the Google Play™ Store.

Who might benefit from this product/ service?

Anyone looking for a fast, convenient and secure way to handle their everyday banking when and where it is convenient for them.

Apple® is a registered trademark of Apple Inc.
™Google Play and Android are trademarks of Google Inc., used under license.
®MEMBERDIRECT & Design are registered trade-marks owned by Credit Union Central of Canada, used under license.
†Trade-mark of Interac Inc. Used under license.
®DING FREE & Design are registered trade-marks of Central 1 Credit Union, used under license.

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