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Digital banking features

New features

A handful that we are really excited about:

  • The ability to add favourite transactions (such as a transfer to the kiddos for monthly allowance – but only if they get their chores done!)

  • You are now able to open new accounts under your existing Synergy membership in minutes.

  • Misplaced your phone? No problem, as an added layer of security you can now lock that device!

  • Increased security, such as one-time passcode for several transaction types, continues to make it tougher for the bad guys.

Have a look at our brochures that give you a bird's-eye view of the digital banking experience for:

Coming soon

With the migration to digital banking, there has been a bit of a delay in offering some popular functions, but be reassured, the following will be back soon:

Lock ‘N’ Block

  • Although not immediately available, if your card is lost or stolen, please contact Synergy Credit Union at 1-866-825-3301.

  • With the discontinuation of this service, cards that were locked or blocked will be enabled.

Action required:

  • If you had enabled Lock N' Block and require your card to be disabled, please contact us immediately.

INTERAC e-Transfer Request Money

  • The "Request Money" feature will not be immediately available, however it is planned to be re-enabled in the next few months.

Connecting third-party accounts, like Collabria, Credential® or any other partner accounts you may have linked on MemberDirect online banking.

  • You can access your Collabria information by logging into MyCardInfo (Synergy cardholders) or MyCardInfo (Macklin cardholders)

  • You can access your Credential Asset Management Inc. portfolio on the new portal at

    • If you have an existing profile and this is your first time to log in, you will need your existing Client ID number and Password to begin. Then, simply follow the steps to create your new profile.

    • If you do not have an existing profile, please contact us. We will provide you with the necessary information to got your access set up.

  • You can access your Credential Securities portfolio at Credential Online

  • You can access your Qtrade Investor® account at Invest with Qtrade Investor | Qtrade Investor

Personal Financial Management (PFM) functionality

  • Although the PFM functionality was discontinued in 2020 (which allowed you to link to external accounts, assets and liabilities, transaction categories, spending and trends analysis and budgeting) we are investigating a more robust replacement designed to enhance your digital banking experience.

CRA Direct Deposit Form
  • The CRA Direct Deposit form is not available today, however it is on the roadmap to be re-added. If you need to set up your direct deposit with CRA, please visit the Canadian Government website and register under "My Account".

®Credential is a registered mark owned by Aviso Wealth Inc.
®Qtrade Investor is a registered mark owned by Aviso Wealth Inc. and is user under license.

Digital Service Status

Member Notice:
Our banking system is getting an upgrade on Sunday, June 20, from 2 am to 2 pm MT.
During this time, online, mobile and app banking will be unavailable. ATM access and point-of-sale purchases may be intermittently unavailable. If you are planning to take dad out for a Father’s Day treat, do some grocery shopping on Sunday or if you have other purchases planned, please ensure you have other payment options. You can stay informed of any updates by checking our Facebook or Twitter pages.
Online Banking
Mobile App
Point of Sale and ATM Access
INTERAC e-Transfer
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