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Digital Service Status

Online Banking
Mobile App
Point of Sale and ATM Access
INTERAC e-Transfer
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Digital Banking  FEATURES

New features

We hope you are enjoying the new digital banking experience that launched in March. We are excited to let you know about some improvements that will enhance your experience even more!

Forgot username
  • The forgot password function has been a popular addition to digital banking and now we are going one step further for your convenience. On the login screen for desktop, mobile and app banking, you will also have the option of recovering your username if you forgot. You will be prompted to add the email address or mobile phone number associated with your account and will be sent a password that can be entered.

Request Money through INTERAC e-Transfer®

  • This feature will allow you to request funds from an INTERAC e-Transfer contact created on digital banking. Please make sure to reach out to your contacts before sending a request.

  • Full instructions are available here.

INTERAC e-Transfer Auto Reclaim
  • If a recipient doesn't deposit funds from an INTERAC e-Transfer, the funds will automatically be deposited back into your account. This can happen when:

    • The receiver declines the INTERAC e-Transfer

    • The receiver exceeds the number of attempts permitted to answer your question

    • The Autodeposit fails

For more about the features of INTERAC e-Transfer transaction, go here.

Have a look at our brochures that give you a bird's-eye view of the digital banking experience for:

Coming soon

With the migration to digital banking, there has been a bit of a delay in offering some popular functions, but be reassured, the following will be back soon:

Lock ‘N’ Block

  • Although not immediately available, if your card is lost or stolen, please contact Synergy Credit Union at 1-866-825-3301.

Connecting to third-party accounts

  • You can access your Collabria information by logging into MyCardInfo (Synergy cardholders) or MyCardInfo (Macklin cardholders)

  • You can access your Credential Asset Management Inc. portfolio on the new portal at

    • If you have an existing profile and this is your first time to log in, you will need your existing Client ID number and Password to begin. Then, simply follow the steps to create your new profile.

    • If you do not have an existing profile, please contact us. We will provide you with the necessary information to got your access set up.

  • You can access your Credential Securities portfolio at Credential Online

  • You can access your Qtrade Investor® account at Invest with Qtrade Investor | Qtrade Investor

Personal Financial Management (PFM) functionality

  • Although the PFM functionality was discontinued in 2020 (which allowed you to link to external accounts, assets and liabilities, transaction categories, spending and trends analysis and budgeting) we are investigating a more robust replacement designed to enhance your digital banking experience.

CRA Direct Deposit Form
  • The CRA Direct Deposit form is not available today, however it is on the roadmap to be re-added. If you need to set up your direct deposit with CRA, please visit the Canadian Government website and register under "My Account".

®Credential is a registered mark owned by Aviso Wealth Inc.
®Qtrade Direct Investing is a registered mark owned by Aviso Wealth Inc. and is user under license.
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