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Dear members,
Happy New Year from Conexus Credit Union!
It is our pleasure as inaugural board chair and inaugural CEO for Conexus Credit Union to welcome you to your credit union as we begin our merger of Conexus, Cornerstone and Synergy credit unions effective January 1, 2026.
As we step into 2026 together, we extend our heartfelt gratitude for your continued trust in approving a merger that would create a truly provincial credit union bringing together over 200,000 members across 57 branches in 50 communities.
This is an exciting chapter for all of us — one built on decades of shared cooperative values, community focus, and a commitment to putting you, our members first. The Board of Directors is honoured to lead at this defining moment, and we look forward to guiding the merged credit union.
As we bring together Conexus, Cornerstone, and Synergy credit unions, here is what we want you to know today.
January 1 is our legal amalgamation date, but integration takes time. Think of this as the start of the journey - we are “merging”, not fully merged yet. For now, it’s business as usual and we’ll keep you informed well in advance of any future changes or enhancements.
What This Means For You
- Business as usual: Your accounts, cards, cheques, digital banking, and access to services stay the same. You will continue to deal with your legacy credit union while we work to bring together our teams, systems, products, services and operations.
- Same branches, same people: You’ll continue receiving service from the same locations and working with the same friendly faces you know and trust. This includes reaching out to your regular advisor or contact centre as you do today.
- Products & services: For now, you’ll continue using the products and services you have today with your legacy credit union. We will align our products and services as part of our integration, and we will keep you informed every step of the way.
- Legal notice: Effective January 1, all interactions and services will be with the new legal entity, Conexus Credit Union. While branch signs and logos on forms will remain unchanged for a while, you’ll receive a formal acknowledgment of the new name whenever you visit a branch, use online or digital banking, or open an account, loan, mortgage, or investment.
To learn more, please visit synergycu.ca/merger to view the FAQ and learn more.
Stay Alert, Be Cautious
We know fraud activity typically increases when merging. Please be cautious—pause before acting on any unusual requests and verify information through official channels. The best source of information is our website.
We will never reach out to you by phone, text or email to ask you for your personal information such as date of birth, SIN or account number. If in doubt, please call us directly at 1-866-825-3301.
Looking Ahead
We’re excited to share that, starting in 2026, members will be invited to take part in the Conexus Voice of Member relationship study. These quarterly surveys, sent by Medallia, are a great way for you to share your feedback and help us understand how well we’re supporting you through this transition. Your input will help us measure our progress and make sure we’re delivering the best possible experience as we come together. We hope you’ll take part and let us know how we’re doing!
This is an exciting and historic moment for all of us. Together, we will create a credit union with greater capacity, broader reach, and deeper impact—while staying true to the cooperative spirit that has always set us apart.
Thank you for your continued support and trust as we merge our three legacy credit unions.
Heidi Schofer
Board Chair
Celina Philpot
Chief Executive Officer