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New Community Member Information

Get ready for an extraordinary banking experience with us! We're committed to providing exceptional service, enhanced accessibility, and seamless communication to ensure your financial journey is nothing short of amazing. Stay tuned for more updates as we embark on this exciting transition together!

Important INTERAC e-Transfer® Updates for Synergy Credit Union Transition

New Community online banking users, here's what you need to do:

    • Before November 13, make sure to record all your existing INTERAC e-Transfer contacts. You'll be able to add them to your new profile after November 19.
    • If you've set up any auto deposits before November 15, remember to remove them.
Important Dates:
    • November 13th: The ability to send INTERAC e-Transfers will be temporarily disabled.
    • November 15th: You won't be able to receive INTERAC e-Transfers after this date.
    • November 19th: The send and receive functions will be fully operational again once the system transition is complete.

Note: Your INTERAC e-Transfer profile, along with its history, will not be automatically transferred to Synergy Credit Union online banking. It's important for New Community online banking users to follow these steps to ensure a seamless transition to the new system.

Have questions?

Change can sometimes bring along a wave of questions, and we're here to address them all. While we've compiled a list of FAQs we thought you might have, we understand that your unique queries may go beyond what we have here.

Rest assured, we're eager to assist you! Whether you prefer the personal touch of an in-branch conversation, the convenience of a phone call at 1-866-825-3301, or the speed of an email, our team is ready to provide the answers you need.

Don't hesitate to reach out! We're here to ensure every question finds its answer.

The official merger was January 1, 2023. Next steps will include consolidating banking systems which will take place in November.
New Community members will continue to operate their accounts as they had before the January 1st merger date. There will be no change right away. It will take a few months for our banking systems to merge, which we are planning for that to take place in November.

New Community members will not experience a change right away, including use of services like cheques and cards. In fact, it will continue to be business as usual for a few months. There will be communications as we get closer to the banking system merge in November so that you know just what to expect.

Starting August 14, 2023 we're upgrading our phone system to provide faster responses. When you call our current number (306-653-1300) for the New Community Branch, you'll be redirected to Synergy Credit Union's Member Contact Centre (MCC) at 1-866-825-3301. Our dedicated MCC team can help with all branch-related queries, including bill payments, account balances, fund transfers, and online banking troubleshooting. If you need to speak with a specific team member at any branch location, our friendly Member Contact Centre representatives will gladly connect you.

Our Member Contact Centre is available during regular hours:

Monday-Friday - 8:00 a.m. - 8:00 p.m. MT
Saturday-Sunday - 9:00 a.m. - 5:00 p.m. MT
Statutory Holidays (except December 25 and January 1) - 9:00 a.m. to 3:00 p.m. MT

For 24/7 online banking technical support, call 1-888-273-3488.

Why Synergy?

We've been serving our communities since 1943. We're in this for the long-haul, and we are dedicated to making our members and communities prosperous. At Synergy, we build relationships beyond banking.

Supporting communities

Inspired by our members

Invest with a local expert

Meet our Experts

Our team is your team. Synergy experts are a team of hard-working and dedicated people who live and work right here in our communities. Not only do they understand your challenges, they also have the skills and training to tailor innovative solutions to your unique financial needs. Everyone at Synergy, from our branch management to our financial services team, is invested in your success. Because when you succeed, we all do.

Ways to Bank

Digital (online) banking

Do your banking digitally from your desktop, tablet or iPad.

Mobile app

Enjoy on the go banking from an iPhone or Android device.

By phone

Call 1-306-825-3301 or 1-866-825-3301 to speak with us.

Mobile deposit

Deposit your cheque into your account pack – anytime day or night, anywhere you have an Internet connection.

INTERAC e-Transfer®

Send money in just a few quick and easy steps.

Live chat

Connect with a local Synergy expert online by a secure live chat during regular business hours.

Night deposit

Use one of our safe drop off boxes for your night deposits.


Access more than 1,900 'ding free' ATMs across Canada.
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