The promise we live
We live by a promise to consistently deliver excellence and integrity in all that we do. One of the ways we do this is by embracing the standards set out in our Market Code. These standards include how we conduct ourselves as an organization and treat the people, businesses and communities we serve while adhering to the co-operative values that guide us as a credit union.
TRANSPARENCY AND DISCLOSURE
Financial services can be complicated, but we strive to be open and honest about every product and service we offer, using plain language that keeps you informed but with easy access to the fine print when you want it.
Maintaining the highest professional standards is a core component of our governance and corporate culture. It’s lived across our entire organization and embodied in the respect and courtesy we extend to every member.
Treating our members fairly and dealing with integrity is integral to how we operate. That means we don’t discriminate, misrepresent information, manipulate or engage in any unethical practices. Ever. That’s a promise.
Building relationships beyond banking means that what matters to you matters to us. If you ever feel we’ve treated you unfairly, we’ll listen and promise to handle your concern professionally, openly and courteously.