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Privacy Digital Banking

How your personal information is used on our mobile banking app

The following permissions and activities are required by our mobile app to operate.

  • Access Camera” permission is used by the app to deposit a cheque via mobile deposit capture, store a custom profile and background picture.
  • Access Location” permission is used by the app to accurately locate the nearest ATM or branch in the “Find Us” feature.
  • Call permission” is used to automatically call the user’s preferred branch by tapping on the phone number in the “Find Us” feature.
  • Contact List” permission is used to set up new Interac e-Transfer® contacts and send an Interac e-Transfer. Only the device contact information a user confirms is readable by Interac.
  • Internal Storage” permission is required to view, share and download PDF files from the mobile app to a user’s device. A Synergy CU monthly account statement is an example of a PDF file.
  • App Activities” uses mobile app interaction data for analytics on usage and crash information for the current app version. We also monitor application stability using the crash logs to make ongoing improvements. Data collected on app activities, information and performance is completely anonymous and aggregated – individual users are not identifiable.

How your personal information is used in digital (online) banking

We may collect, use, and disclose your personal information in order to provide financial services and products to you, to verify or determine your identity in accordance with our know your client obligations, and to comply with legal and regulatory requirements, all in accordance with our Electronic Services Agreement and our privacy policies.

We may obtain, collect, use, and release your confidential information as permitted or required by law or in a court proceeding or with your consent or as necessary to process Transactions. If you subscribe for any personal financial management services, special terms and conditions will apply and will form part of the Electronic Services Agreement.
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