Lock’N’Block™

Take control of your security needs with our new anti-fraud tool for your Member Card® debit card.

Manage the use of your Member Card® Debit Card by locking your debit card or blocking transactions at anytime, anywhere through MemberDirect® Online Banking via our full website, Mobile Web Banking and our Synergy CU Mobile App.

Convenient: Expand/Collapse

"You can easily and quickly protect your accounts if you debit card is lost or stolen.”
- You no longer need to call the credit union if your Member Card debit card is lost or stolen. You can still give us a call during our business hours, if you prefer our assistance.

Accessible: Expand/Collapse

"You can manage the use of your debit card through our online channels – anytime day or night."
- Available 24 hours a day/7 days a week anywhere you have Internet connection.
- If you don’t have access to online banking and want to change a lock or block setting, don’t worry, you can still call or visit us during business hours and we can help you.

Safe and Secure: Expand/Collapse

"You can rest assured your financial information is protected, when and where you need it."
- You get additional protection and reduce the risk of fraudulent account activity by locking your Member Card debit card wherever you are.

“You can feel confident about the security of your debit card.”
- Lock your Member Card debit card, if it is lost or stolen, quickly through MemberDirect Online Banking.

Additional Information:

- Our Member Contact Centre (call centre) is available outside our normal branch hours to assist if you need. Give us a call at 1-866-825-3301, we're happy to help!
- To use the Synergy CU Mobile App, you will need to be setup with MemberDirect® Online Banking. Not signed up? Sign up now.
- If you're already signed up for MemberDirect Online Banking, you can download the Synergy CU Mobile App available on the App Store or the Google Play™ Store.

Who might benefit from this product/service?

- Any member who would like more control over their Member Card® Debit Card transactions, especially if they feel their card has been compromised, lost or stolen.
- Members who experience having their debit card lost or stolen and need assistance outside regular business hours.

Have questions about Lock'N'Block™?

Visit our Frequently Asked Questions page.

® MEMBER CARD is a registered certification mark owned by Credit Union Central of Canada, used under license.
™Lock’N’Block is a trademark of Everlink Payment Services Inc., used under license.
® MEMBERDIRECT & Design are registered trade-marks owned by Credit Union Central of Canada, used under license.
®Apple is a registered trademark of Apple Inc, used under license.
™Google Play is a trademark of Google Inc., used under license.

 

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