Our digital house is OPEN

If you have not set up an INTERAC e-Transfer profile in the new digital banking platform: your profile from previous online banking will have migrated and is available to you right now. This will include your recipient list as well as Autodeposit if you had that enabled.

If you have set up an INTERAC e-Transfer profile on the new platform prior to migration being completed: you will need to add contacts and set up Autodeposit again.

Viewing INTERAC e-Transfer history

Historical INTERAC e-Transfer transactions did not carry over to the new system and will only be viewable from March 16th onward.

We have transitioned to the new digital banking. Any INTERAC e-Transfer transactions sent prior to March 16 will not be viewable, nor can be cancelled through digital banking, as these specific transactions have not carried over. If you have a pending request for money outstanding, and if you had Autodeposit set up, the request will fulfill. If you did not have Autodeposit please contact us.

Action required:

• We recommend contacting recipients for sent transactions to receive their funds as soon as possible.
  

• There is a new link to online banking, which means that cookies (such as memorized accounts) will not carry over. Your memorized login will also not carry over.

• All transaction and security alerts that were set up in the old online banking did not carry over.

• Once you have logged into the new digital banking you can review and set up how you would like to be notified for account alerts (which includes withdrawals, balance alerts, insufficient funds or failed transactions) and security alerts (which includes password changes, attempt locks, successful logins and biometric access completion).

• To learn more, view the Set Up Alerts demo.

1. Go to synergycu.ca to sign in online or download (for Android) or update (for iOS) the new SynergyCU mobile app at your app store.
   App quick links are also located on the footer of this page
   
2. Sign in using your current login credentials.
   a. Enter either the 19-digit debit card number or your 17-digit digital-access-only account number.
   b. Enter your Personal Access Code.
3. Choose a unique username (maximum 35 characters). It is important that you pick one you love, that is unique to you and tough for others to guess. This will be your username for a long time; at this time, it cannot be changed.
4. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).
5. Enter your mobile phone number or email address.
6. If the contact information you enter does not match what we have on file, you will receive a verification code. Enter that code in the pop-up screen (if the information you provided matches our files, you won’t have to perform this step).
7. If everything is correct, click “Create user profile” to finish up.

1. Go to synergycu.ca to sign in online or download (for Android) or update (for iOS) the new SynergyCU mobile app at your app store.
   App quick links are also located on the footer of this page
   
2. Enter your 19-digit debit card number (or 17-digit digital-access-only account number).
3. To verify your identity, enter your date of birth and either the mobile phone number or email address we have on file for you.
4. You will receive a verification code - enter that code in the pop-up screen.
5. Choose a unique username (maximum 35 characters). It is important that you pick one you love, that is unique to you and tough for others to guess. This will be your username for a long time; at this time, it cannot be changed.
6. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).
7. If everything is correct, click “Create user profile” to finish up.

1. Go to synergycu.ca to sign in online or download (for Android) or update (for iOS) the new SynergyCU mobile app at your app store.
   App quick links are also located on the footer of this page
   
2. Sign in using your current login credentials.
   a. Enter either the 19-digit debit card number or your 17-digit digital-access-only account number.
   b. Enter your Personal Access Code.
3. Choose a unique username (maximum 35 characters). It is important that you pick one you love, that is unique to you and tough for others to guess. This will be your username for a long time; at this time, it cannot be changed.
4. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).
5. Enter your mobile phone number or email address (even though you are signing into a business account, you will want to use your personal mobile phone number and email here).
6. If the contact information you enter does not match what we have on file, you will receive a verification code. Enter that code in the pop-up screen. (If the information matches our files, you won’t have to perform this step).
7. If everything is correct, click “Create user profile” to finish up.

• The first step will be to set up a profile. This is where it is valuable to have a current and valid email address and/or cellphone number on file with Synergy. Doing so will help ease this process.