Strong Password

Important Information About Changing Your PAC

  • Mobile App:
    • If you have Quickview* enabled on your Synergy CU Mobile App, you will need to remove all registered devices from the full MemberDirect online banking site (note: this cannot be completed in MemberDirect Mobile Web Banking). This is required, as the App stores the last password (PAC) you had entered in MemberDirect online banking.
      To correct this, you will need to:
      • Log in to MemberDirect online banking (if on mobile, you will need to scroll to the bottom of the page and select the 'Full site' link)
      • Navigate to Account Services > Mobile Banking App
      • Remove all registered devices
  • Desktop:
    • Ensure you clear your saved password. This is generally done by managing your saved passwords or by clearing your cache/cookies in your browser setting prior to launching online banking.

*Quickview allows you to view your account balances when you open the mobile app, without needing to login first.

MemberDirect Small Business Users

With the launch of Strong PAC, the status of any delegate created by a signer defaults to ‘Inactive’. This means that the delegate will not be able to login successfully until the status is changed back to ‘Active’.

Action Item: Signers must re-activate delegates
  1. If the signer reactivates an existing delegate and does not assign a new temporary password (PAC):
    - The delegate can continue to log in with their current 5-8 digit password
  2. If the signer assigns a new temporary PAC: (for a new or existing delegate)
    - The signer must create a temporary PAC that is 5-8 characters only
    - The new temporary PAC can be either all numeric or alpha numeric
  3. If the delegate chooses to change their PAC via the Profile & Preferences page:
    - The new PAC must be between 8-30 characters and must contain:
    • One upper case letter
    • One lower case letter
    • One number
    • Special characters are optional and limited

What is Strong Password (PAC)?

Strong PAC provides the ability to use passwords with alphanumeric characters. Your new PAC must be between 8-30 characters and must contain:

  • One upper case letter
  • One lower case letter
  • One number
  • Special characters are optional and limited

How can I update my PAC?

  • PACs can be changed in MemberDirect via desktop or mobile app.
  • PACs cannot be changed on MemberDirect Mobile Web Banking.


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