Financial and Fraud Alerts Frequently Asked Questions

1. What are Alerts? Expand/Collapse

Alerts is a feature on MemberDirect® Online Banking that allows you to receive notifications about banking activity and other events. You can set up and edit Alerts in online banking on the full website. Alerts cannot be set up using the Banking App or Mobile Web Banking.

2. How do I receive Alerts? Expand/Collapse

Alert notifications are sent by email, text message or both depending on your preference. Alerts are not automatic and require set up in online banking.

3. Is there a charge for using Alerts? Expand/Collapse

There is no charge for receiving Alerts by email from Synergy Credit Union. However, when you receive text message Alerts, your mobile service provider may charge for receiving text messages. Please check with your mobile service provider for more details.

4. Is any personal information included in an Alert? Expand/Collapse

Personal information is not transmitted in the Alert. Accounts are identified by nicknames you set up in the Alert Preferences in online banking.

5. Am I guaranteed to receive Alerts sent to me? Expand/Collapse

Alerts can’t be guaranteed to be received because of the potential for an unstable wireless and internet networks in general. These networks are open to service interruptions and users may move out of the service range, which can cause a delay in receiving text messages.

You can check the Alerts sent to you on the Alerts History page in online banking, which lists all the Alerts sent to you within the last 30 days.


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