May 28, 2020

Dear members,

It has been more than two months since the COVID-19 crisis began. Upon reflection, it was a chaotic time while we readjusted and figured out how Synergy can operate while protecting its staff, maintaining high levels of service to its membership and meeting government health official guidance. It was no small task and felt like a real juggling act at times.  But throughout this process, our members have been so supportive. I want to thank you for your kind words of support and feedback on areas and ways we can be better. This is greatly appreciated by myself and my team. Thank you.

Today, government officials are lifting restrictions slowly and we continue to adapt.  Based on your feedback, my team is identifying transactions that require in-branch service and are investigating solutions so that more of these transactions can be completed electronically.  Synergy desires to be a leader in digital solutions and I am excited for the future launch of our new website, digital banking platform and mobile app later this year.  I hope you participate in our latest campaign by sending us some great pictures to decorate our new virtual branch, just like we did when we decorated our Lloydminster Branch.

For your convenience, we have extended our Member Contact Centre hours.  They are 8 a.m. – 8 p.m., Monday to Friday, and 9 a.m. – 5 p.m. on Saturdays and Sundays.  You will find our Member Contact Centre staff most helpful for your banking needs.  Most calls are answered by a live person in less than one minute - a very high standard in the industry.  Give them a call at 1-866-825-3301 and 1-306-825-3301 and see for yourself.

Again, thanks for your patience as we work through these unique times. Please continue to check our website for regular updates.

Drop me a note if you have questions or concerns.

Stay safe.  Take care.

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