Message from CEO
May 22, 2020

Dear members,

Welcome back. The doors to eight of our ten branches were opened to walk-in traffic on Tuesday. Our hours for walk-in transactions are 10 a.m. to 1 p.m. from Monday to Friday until further notice.

The decision to open the doors for limited hours at some of our branches is a part of our phased-in approach as we navigate the COVID-19 pandemic. We encourage you to check out the Saskatchewan Government’s reopening plan and check out our website regularly for updates. As such, we have had inquiries as to why we chose not to fully open our Marsden and Marshall locations.

  • Although the doors remain closed to walk-in traffic, the team at Marsden is still available by appointment.
  • With limited staffing and the safety precaution of reducing/restricting employee travel between branch locations, our Marshall branch is currently not available by appointment. We hope our members will understand if there is a need to travel to another branch location for in-person transactions.
As I previously requested, I continue to encourage our members to continue to use all digital and self-serve channels to access services and complete routine banking transaction, and to pre-arrange appointments so that my team can be more prepared for your visit.

If you need to attend a branch for service, be prepared for a few minor changes. You will notice:

  • Reduced number of open wickets.
  • Barriers have been installed.
  • We will manage the flow of traffic where possible to ensure appropriate physical distancing.
  • There will be a limited number of members allowed inside our branches at a time.
  • Greeters will be stationed near all entrances to guide queuing and help with pre-arranged appointments.
  • We have increased cleanliness practices including the use of hand sanitizer upon entry into a branch.
  • Work-area sanitation will occur periodically throughout the day. 
  • All coffee services and public washroom access will continue to be unavailable.
Again, thank you for your patience as we work through these unique times. Please keep in mind, lineups may take longer than usual, and some services may take longer to complete due to limited frontline staffing. I can assure you we are doing everything we can to serve your as quickly, efficiently, and safely as possible.

Please continue to check our website for regular updates. Drop me a note if you have any questions or concerns.

Stay safe. Take care.
Glenn Stang

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