Message from our CEO
May 14, 2020

Dear Members,

My team and I are working through both Alberta and Saskatchewan government plans to “reopen” their respective provinces so the economy can restart, and people can begin getting back to work. Key messages included in both provincial plans include:
  • Continued vigilance for the safety and wellbeing of everyone.
  • Continued physical distancing.
  • Regular washing of hands and continued avoidance of touching your face.
  • Stay home if you are not feeling well.
  • Continued increase of cleaning and sanitizing of workspaces.
  • Continued management of group size.
  • Continued elimination of non-essential travel.
  • And to staying socially connected to family, friends, and community.
As we prepare to welcome you back into our branches, I want you to know that you can rely on Synergy for your safety. You can expect the same great service, we may simply deliver it differently. Here are some adjustments you will notice:  

  • Reduced number of open wickets.
  • Barriers have been installed.
  • We will manage the flow of traffic where possible to ensure appropriate physical distancing.
  • There will be a limited number of members allowed inside our branches at a time.
  • Greeters will be stationed near all entrances to guide queuing and help with pre-arranged appointments.
  • We have increased cleanliness practices including the use of hand sanitizer upon entry into a branch.
  • Work-area sanitation will occur periodically throughout the day.
  • All coffee services and public washroom access will continue to be restricted.
I encourage our members to continue to use all virtual channels to access services and complete routine banking transactions. Also, I urge members to pre-arrange appointments so that my team can be more prepared for your visit. Members who have made an appointment will be given priority over those who have not.

I want to thank you for your patience as we work through these unique times. Lineups may be longer than usual, and some services longer to complete due to limited frontline staffing. I can assure you we are doing everything we can to serve you as quickly, efficiently, and safely as possible.

Please check our website for regular updates.

Drop me a note if you have any questions or concerns.

Stay safe. Take care.

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