CEO Message

March 25, 2020

Dear members,

Many of you have asked why I chose to close our branches to the public. The answer is quite simple: I need to protect Team Synergy so that Synergy can continue to serve its members.

Like many employers today, Synergy is experiencing staffing disruptions as our team members address their needs for child and elder care, self-isolate due to recent travel or illness not related to COVID-19.

In addition, I have seen many members disregarding the direction of health and government officials, and that is very concerning as it puts everyone at risk.

Some members have stated that Synergy is an essential service. I agree. That is why we are taking steps to ensure Team Synergy does not experience a COVID-19 incident that could potentially shut down services for an extended time, potentially until the illness runs its course.

I have our members’ best interests in mind. Most of our services can be completed digitally, online and over the phone. And when necessary, appointments will be made to meet members’ needs in-branch.  Our branches are safe. I want to keep it that way. Therefore, we will be implementing additional precautionary measures to protect you and our team.

I appreciate feedback. Drop me a note if you have questions or concerns.

Stay safe. Take care.


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