CEO Message

March 25, 2020

Dear members,

To support health officials and government direction and to encourage the general public to stay home in the best interests of everyone, Synergy has closed its branches to the public. This action protects yours and our team members’ health during this uncertain time. Do not worry. Our staff remains on-site in our buildings ready to serve you.

To assist us in serving you better, I am asking you to utilize one of these channels to address your financial need:
  • Online banking. Pay bills, send INTERAC e-transfer transactions, transfer funds, change your Personal Access Code and set up alerts. You can also make deposits through remote deposit capture.
  • Mobile app. You can do the same transactions as you can through online banking.
    ATMs. Obtain cash, make deposits, pay bills and transfer money between accounts with the same relationship.
  • Night deposit. Feel free to use our night deposit to share personal financial information needed to lending or investing scenarios when directed to do so. Please ensure your envelope is sealed and clearly marked to your account manager’s attention. These envelopes will only be opened by your account manager to protect your privacy. Oh, and you are welcome to make deposits through the night deposit as well. To accommodate, we will be opening our night deposit more frequently throughout the day.
  • Member Contact Center. Call 1-866-825-3301 or 1-306-825-3301 to discuss your needs. Our contact center staff may coordinate your needs with other team members for lending, investing or more complicated transactions in a very timely fashion.
In-branch appointments can be booked through the contact center where your needs cannot be addressed through the above channels. Our branches are safe for you to visit but we will implement precautionary measures for you to follow when you attend the branch for your safety and for our team’s safety.  These measures are essential so we do not have a COVID-19 incident that will cause our branch to be closed indefinitely.

We have increased our staffing levels in our contact center in anticipation of increased call volumes. I do anticipate pressure on our teams to sustain the very high standards of service you have become accustomed to. I know they will work hard to meet your expectations and we appreciate your patience and understanding through this process.

Drop me a note if you have questions or concerns.

Glenn Stang, CEO

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