CEO Message
March 19, 2020


Dear members,

In the past week we are seeing a lot of change, from people rallying together virtually to self-isolating to ensuring they keep their physical distance as much as possible.

For businesses like ours, who are striving to maintain a very necessary function, we are concerned when members and visitors to our branches are not heeding the direction of health officials. These choices put our staff, our members and our very buildings at risk.

We get it, change can be tough, and boy, we sure didn’t have a lot of time to adjust. But adjust is what we all need to do.

When you visit our branches, you will experience added measures to encourage health and safety for all. Our team will monitor all traffic coming into the building and ask questions such as:

  • Are you feeling well today?
    • Please do not attend our office to potentially share your discomfort if you are feeling poorly. Rather, call our contact center to seek advice on how to be served differently.
  • Have you travelled internationally in the past 14 days?
    • If so, you may be asked to wear a mask before proceeding to the front counter.
  • You will be asked to use hand sanitizer.

  • You will be asked to maintain a safe distance.
    • While being served at the front counter you will be coached on practicing safe distance by not resting on the edge of the counter and observing health official guidance by standing back from the counter 3 to 4 feet.

I worked at the concierge desk for a short period of time yesterday. Most members appreciated the measures Synergy was taking to keep our team safe so that it will remain open to the public. These members understand the critical services Synergy offers its membership and the community.

As we continue to adjust, our Lloydminster members will also see a slight change in service hours. Effective Thursday, March 19, we are temporarily adjusting Thursday hours and will be closing on Saturdays. The branch will be open these hours:

  • Monday to Thursday: 9:00 am - 4:00 pm
  • Friday: 9:00 am - 5:00 pm
  • Saturday and Sunday: closed

Thank you for your support. It is greatly appreciated. Drop me a note if you have questions or concerns.

Sincerely,
Glenn Stang, CEO