June 10 - CEO Message

June 10, 2020

Dear members,

The pandemic has forever changed the finance industry and is accelerating all financial institutions’ digital strategies, setting the stage for Consumer Directed Finance or Open Banking. This has accelerated the focus of Team Synergy on its digital strategy, which will ensure that we remain relevant to our membership, communities, and local trade area. We have been slowly shifting our investment from branch infrastructure to on-line services. Later this year, Synergy will be launching a new website, banking app and online banking platform that will enable Synergy to bring more services to you virtually. We are very excited about this opportunity. We hope you are too.

Effective immediately, our service locations will be open from 9 a.m. to 3 p.m., Monday to Friday.  The exception will be our Marshall and Marsden branches, which will continue to serve members on an appointment-only basis, due to limited staffing levels and our inability to share staff between locations during COVID-19.  

I continue to ask members to avoid non-essential travel into our branches for service. When you do visit our branches, please follow all health official guidance by maintaining physical distancing and using hand sanitizer. We have installed sneeze guards and increased sanitation for your protection. We must limit in-branch customer capacity to 15 people where we have the lobby room available— some branches may have smaller in-branch group limits. Our doors will be temporarily locked when a branch reaches its designated maximum in-branch group limit. Sorry for this inconvenience.

Please remember, our Member Contact Center will remain open from 8 a.m. to 8 p.m., Monday to Friday, and 9 a.m. to 5 p.m., Saturday and Sunday. The expanded Member Contact Center hours support Synergy’s long-term digital strategy. You will find our Member Contact Center staff helpful for most of your banking needs. In addition, they will also assist you in making appropriate in-branch arrangements for service they cannot provide. I am certain you will find this option convenient. Give them a call at 1-866-825-3301 and 1-306-825-3301 and see for yourself.  One suggestion I would offer - call volumes are greatest between 10 a.m. and 1 p.m. Try calling earlier or later for the best immediate live person response time.

As I mentioned in the past, my team is working to find solutions to transactions that require in-branch service today to help reduce essential traffic to the branch. A member of Team Synergy may inquire with you on what brings you into the branch and may suggest an alternative solution for your transaction. Please be open-minded to trying one of these solutions to assist Synergy in maintaining compliance with health official guidance. Your patience and cooperation during these unique times is greatly appreciated.  

Please continue to check our website for regular updates. Drop me a note by using the “Speak to the CEO” function on our website if you have questions.

Stay safe. Take care.
Glenn


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