CEO Message
April 23, 2020

Dear members,

Thank you for your patience and perseverance during these very unusual times. I just wanted to send a message to assure you that the board of directors of Synergy Credit Union has been meeting (virtually) with our CEO regularly during this pandemic to review and monitor the ongoing situation.

We support the health recommendations and the precautions taken for the safety of our staff and membership and the community at large. These decisions are not taken lightly. They impact our ability to provide your financial services now, and to make sure we have a healthy staff to continue to offer quality advice and the level of service you are accustomed to.

Volumes of relief loan applications, call centre assistance, and special circumstance inquiries have increased considerably. Our staff and management are working very hard for you.

We want to serve you in the best way possible. We will be here for you, as we always have. And I hope you will continue to trust us with your business. You are valued. You are our member.

Take care of yourselves and your loved ones. Do what you can to stay safe and keep others safe. Reach out to us or to other trusted sources for advice and support. Be well.

Kind regards,
Don Wheler


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