Message From Our CEO

May 28, 2020

Dear members,

It has been more than two months since the COVID-19 crisis began. Upon reflection, it was a chaotic time while we readjusted and figured out how Synergy can operate while protecting its staff, maintaining high levels of service to its membership and meeting government health official guidance. It was no small task and felt like a real juggling act at times.  But throughout this process, our members have been so supportive. I want to thank you for your kind words of support and feedback on areas and ways we can be better. This is greatly appreciated by myself and my team. Thank you.

Today, government officials are lifting restrictions slowly and we continue to adapt.  Based on your feedback, my team is identifying transactions that require in-branch service and are investigating solutions so that more of these transactions can be completed electronically.  Synergy desires to be a leader in digital solutions and I am excited for the future launch of our new website, digital banking platform and mobile app later this year.  I hope you participate in our latest campaign by sending us some great pictures to decorate our new virtual branch, just like we did when we decorated our Lloydminster Branch.

For your convenience, we have extended our Member Contact Centre hours.  They are 8 a.m. – 8 p.m., Monday to Friday, and 9 a.m. – 5 p.m. on Saturdays and Sundays.  You will find our Member Contact Centre staff most helpful for your banking needs.  Most calls are answered by a live person in less than one minute - a very high standard in the industry.  Give them a call at 1-866-825-3301 and 1-306-825-3301 and see for yourself.

Again, thanks for your patience as we work through these unique times. Please continue to check our website for regular updates.

Drop me a note if you have questions or concerns.

Stay safe.  Take care.
Glenn



May 22, 2020


Dear members,

Welcome back. The doors to eight of our ten branches were opened to walk-in traffic on Tuesday. Our hours for walk-in transactions are 10 a.m. to 1 p.m. from Monday to Friday until further notice.

The decision to open the doors for limited hours at some of our branches is a part of our phased-in approach as we navigate the COVID-19 pandemic. We encourage you to check out the Saskatchewan Government’s reopening plan and check out our website regularly for updates. As such, we have had inquiries as to why we chose not to fully open our Marsden and Marshall locations.

  • Although the doors remain closed to walk-in traffic, the team at Marsden is still available by appointment.
  • With limited staffing and the safety precaution of reducing/restricting employee travel between branch locations, our Marshall branch is currently not available by appointment. We hope our members will understand if there is a need to travel to another branch location for in-person transactions.
As I previously requested, I continue to encourage our members to continue to use all digital and self-serve channels to access services and complete routine banking transaction, and to pre-arrange appointments so that my team can be more prepared for your visit.

If you need to attend a branch for service, be prepared for a few minor changes. You will notice:

  • Reduced number of open wickets.
  • Barriers have been installed.
  • We will manage the flow of traffic where possible to ensure appropriate physical distancing.
  • There will be a limited number of members allowed inside our branches at a time.
  • Greeters will be stationed near all entrances to guide queuing and help with pre-arranged appointments.
  • We have increased cleanliness practices including the use of hand sanitizer upon entry into a branch.
  • Work-area sanitation will occur periodically throughout the day. 
  • All coffee services and public washroom access will continue to be unavailable.
Again, thank you for your patience as we work through these unique times. Please keep in mind, lineups may take longer than usual, and some services may take longer to complete due to limited frontline staffing. I can assure you we are doing everything we can to serve your as quickly, efficiently, and safely as possible.

Please continue to check our website for regular updates. Drop me a note if you have any questions or concerns.

Stay safe. Take care.
Glenn Stang




May 14, 2020


Dear Members,

My team and I are working through both Alberta and Saskatchewan government plans to “reopen” their respective provinces so the economy can restart, and people can begin getting back to work. Key messages included in both provincial plans include:
  • Continued vigilance for the safety and wellbeing of everyone.
  • Continued physical distancing.
  • Regular washing of hands and continued avoidance of touching your face.
  • Stay home if you are not feeling well.
  • Continued increase of cleaning and sanitizing of workspaces.
  • Continued management of group size.
  • Continued elimination of non-essential travel.
  • And to staying socially connected to family, friends, and community.
As we prepare to welcome you back into our branches, I want you to know that you can rely on Synergy for your safety. You can expect the same great service, we may simply deliver it differently. Here are some adjustments you will notice:  

  • Reduced number of open wickets.
  • Barriers have been installed.
  • We will manage the flow of traffic where possible to ensure appropriate physical distancing.
  • There will be a limited number of members allowed inside our branches at a time.
  • Greeters will be stationed near all entrances to guide queuing and help with pre-arranged appointments.
  • We have increased cleanliness practices including the use of hand sanitizer upon entry into a branch.
  • Work-area sanitation will occur periodically throughout the day.
  • All coffee services and public washroom access will continue to be restricted.
I encourage our members to continue to use all virtual channels to access services and complete routine banking transactions. Also, I urge members to pre-arrange appointments so that my team can be more prepared for your visit. Members who have made an appointment will be given priority over those who have not.

I want to thank you for your patience as we work through these unique times. Lineups may be longer than usual, and some services longer to complete due to limited frontline staffing. I can assure you we are doing everything we can to serve you as quickly, efficiently, and safely as possible.

Please check our website for regular updates.

Drop me a note if you have any questions or concerns.

Stay safe. Take care.
Glenn


See past CEO Messages:

You may be interested in:


COVID-19: Frequently Asked Questions
Member Relief Program
CEBA
CRA Direct Deposit
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