ceo message
December 3, 2020

Dear members,
I want to thank everyone for your co-operation in implementing mandatory mask wearing in all indoor public spaces. Since we are not born with a mask, it does not feel natural and easy. But it is another layer of defense to fight the spread of COVID-19.

A mask does not diminish the other steps for protecting yourself and others.  These steps include:
  • Washing your hands often,
  • Maintaining a physical distance of six feet
  • Staying home if you are not feeling well
  • And minimizing non-essential travel.
Today, I want to share some insights into our new digital branch (digital banking). I liken the process of building a digital branch to building a new house – something many of you will have experience with.  During house construction, you work hard to line up all your sub-trades to minimize any delays in the construction process.  But a delay by one subtrade will cause delays with other subtrades that prolongs your construction process and your ability to move into the house on your original move-in date.  And that is what happened with the launch of our new digit branch.  One of our service providers was not quite ready to support Synergy. So, in the best interests of members and high-quality service levels, I decided to delay our launch.

This delay is giving us time to have different conversations with our members. During those conversations, we are asking our members to:
  1. register their current email address and cellphone number with Synergy,
  2. strengthen their INERAC® e-Transfer security questions,
  3. clean up their INTERAC e-Transfer recipients by removing those they no longer need
  4. sign into Synergy’s online banking or mobile banking app if you have not done so in a while.  This way if you need to reset your PAC (the password you use now to log in), you can do it before the new digital branch is launched.

My team is excited for you to experience the new digital branch.  There are many new features to be launched during 2020.  Please feel free to share questions or concerns you have about online banking with any Synergy team member or visit our website  to learn more.

As always, drop me a note if you have any questions.

®Trademark of Interac Inc. Used under license.

See past CEO Messages:

November 18, 2020, November 14, 2020, November 6, 2020, October 29, 2020, October 23, 2020, October 14, 2020, September 29, 2020, August, 31, 2020, August 7, 2020, July 31, 2020, July 16, 2020, June 25, 2020 June 16, 2020 June 10, 2020, June 3, 2020, May 28, 2020, May 22, 2020, May 14, 2020, May 4, 2020, April 28, 2020, April 23, 2020, April 21, 2020, April 14, 2020, April 8, 2020, March 31, 2020, March 27, 2020, March 25, 2020 - Part 2, March 25, 2020 - Part 1, March 20, 2020, March 19, 2020, March 17, 2020, March 13, 2020

You may be interested in:

COVID-19: Frequently Asked Questions
Member Relief Program
CRA Direct Deposit
Speak to the CEO

Trade-mark of Interac Inc. Used under license.
™Deposit Anywhere is a trademark of Central 1 Credit Union and used with their permission.

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