INTERAC e-Transfer

Transferring money can be done quickly and securely with INTERAC e-Transfer†. All you need is your recipient's email address or mobile phone number to send money in just a few quick and easy steps.

Who would benefit from using INTERAC e-Transfer Service?

- Business owners looking to streamline payments
- Business owners looking to track payments online and improve cash flow

How to Set Up a Sender Profile and Recipient List

Before you can use the INTERAC e-Transfer service, you'll need to create a sender profile and recipient list.

Creating a Sender Profile

  1. Login to online banking and go to 'Transfers' located on the left-hand side navigation.
  2. Under Transfers, select 'Send INTERAC e-Transfer'.
  3. A screen will appear to 'Create Sender Profile'.
  4. Enter your first and last name, smartphone number (if applicable) and your email address.
  5. Click 'Continue'.
  6. Your profile is now created!

What you should know:

  • The email address that you have entered will be used to inform you when your transfer has been received or declined.
  • You can update your profile at any time in MemberDirect® Online Service by selecting the 'Edit Sender Profile' link.

Adding a Recipient

  1. Go to 'Transfers'.
  2. Select 'Add/Delete Recipient'.
  3. Select 'Add a Recipient'.*
  4. Enter the following:
    - Recipient's first and last name.
    - Recipient's email address.
    - Recipient's mobile number. (if applicable)
    - Preferred language. (they will receive emails in this language when you send them money)
    - Preferred way you would like to send notifications of future INTERAC e-Transfers. (smartphone text, email or both)
    - Security question.
    - A single-word answer to the question.
  5. Click 'Continue'.
  6. After verifying that the recipient's information is correct, click 'Save Recipient'.
  7. Your new entry can be found by selecting 'Add/Delete Recipients'.

* If you are using a smartphone, you can import an existing contact from your device:

  1. In the Banking App, open INTERAC e-Transfer.
  2. Tap 'Settings' > 'Manage Recipients' > 'Add Recipients > 'Choose from your contacts'.
  3. Select the contact your want to add and complete the set up.
  4. Tap 'Add'.

What you should know:

  • For your security, only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
  • You can edit a recipient's information at any time, or delete a recipient if you no longer need to send them money via INTERAC e-Transfer.

How to Use INTERAC e-Transfer

Sending an e-Transfer

After you've created your user profile and a recipient list you can now send an INTERAC e-Transfer transaction.

  1. Log in to online banking and select 'Transfer', or the INTERAC e-Transfer icon on the Mobile App.
  2. Select 'Send INTERAC e-Transfer'.
  3. Enter the amount of money you want to send and the account to withdraw from.
  4. Select the recipient from your recipients list. (See how to create a recipient above, if you have not already set this up.)
  5. Select to send via email, mobile or both.
  6. You can enter a short message for the recipient. This message should not contain the answer to the security question.
  7. Select 'Continue' to complete the transaction.

What you should know:

  • If the recipient has not deposited the money that you sent to them by email, you can send them an email reminder on the 'Pending' page.
  • If the money you have sent has not been deposited by the recipient within 30 days, you will receive a notification with a link to deposit the funds back into your account.
  • Keep the password secret so that only you and the recipient know the answer.

Receiving an e-Transfer

Synergy Credit Union members can receive an INTERAC e-Transfer transaction. Money received by email will be deposited directly into your personal or business Synergy Credit Union account.

  1. Click or tap the link in the email or text notification indicating you have received a new INTERAC e-Transfer transaction.
  2. Skip over 'Find your Financial Institution' as this will not populate Synergy Credit Union.
  3. Select Province as 'Saskatchewan' first, then credit union as 'Synergy Credit Union'.
  4. Log in to MemberDirect Online Banking via the app, mobile web or desktop.

Choose the Synergy Credit Union account into which you wish to deposit the money.

What you should know:

  • You should have prior knowledge of an incoming e-Transfer. If you receive an INTERAC e-Transfer from someone you don't know, you do not have to accept the funds. If you know the sender but you aren't sure why you are receiving an e-Transfer, you should contact the sender to ensure the e-Transfer is legit.

Canceling an e-Transfer

You can cancel an INTERAC e-Transfer transaction before it has been deposited by the recipient.

  1. Log in to online banking and go to the 'Transfer section.
  2. Select 'Send INTERAC e-Transfer'.
  3. View the pending transactions towards the top of the page.
  4. Click 'Pending e-Transfer to view an INTERAC e-Transfer transaction that you have sent but has not yet been deposited.
  5. Click 'Cancel' to cancel the transfer and to deposit the money back into your account.

What you should know:

  • The $1.50 service fee, if applied, will not be refunded when you cancel an INTERAC e-Transfer.
  • Once money has been deposited by the recipient it cannot be cancelled. Be sure to verify the email address before you send money.

Limits

Limits are shared between all signers on the business

Sending Limits:

Receiving Limits:

Per Transaction:

$3,000.00

$10,000.00/day

Per Week:

$10,000.00

$70,000.00

Per Month:

$20,000.00

$300,000.00

Additional Information:

- A non-refundable service fee of $1.50 may be charged for sending an INTERAC e-Transfer.
- It may take up to 30 minutes for the recipient to receive a notification. (Transfer time is dependent on internet and financial institution connectivity.)

If you need further assistance, please give us a call at 1-866-825-3301. We would be pleased to assist you.

† Trade-mark of Interac Inc. Used under license.
® MEMBERDIRECT & Design are registered trade-marks owned by Credit Union Central of Canada, used under license.

 

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