Problem Resolution

What You Need To Know About Resolving Problems

The credit union and its employees have always been committed to delivering high quality service to members and customers. Our Market Code identifies the standards we adhere to as an organization, the way we conduct ourselves and how we treat you. We work to maintain your trust while continuing to embrace our co-operative values.

It is important for us to know when you have a problem so that we can try to resolve it and retain your confidence. If you have a concern or complaint about the service we provide, or the products we offer, we want to hear from you. By solving your issue or concern we will ultimately improve our service levels to all members.

We wish to thank you in advance for bringing your issue to our attention. We take our member complaints very seriously and are committed to making every effort to resolve your problem, issue, or concern. To learn more about our process for resolving complaints, please refer to
'What You Need To Know - Resolving Problems'. 

To start your problem resolution process, please print and complete the
Member Complaint Form and return to:

Problem Resolution
Compliance Department
Synergy Credit Union
PO Box 798 STN MAIN
Lloydminster, SK  S9V 1C1

 

Questions? Please email problem.resolution@synergycu.ca

 

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