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Welcome to the Synergy Solutions Centre!

Just click on the one of the questions below and you'll get a simple answer. If the question you have doesn't appear on this list, feel free to ask us and we'll be happy to help you in any way we can.

You can "search" through the questions and answers by entering keyword(s) into our search box. Or you can categorize the questions listed by a category name, such as borrowing or wealth services, by selecting one of the categories from the drop-down menu from our main page. You can also comment on each of these questions by providing a comment on our answer, where we could provide additional answers.





Loans / Lines of Credit

I have a canada student loan in process, will this be interest free when I am attending classes?

Yes, your Canada Student Loan is interest-free while you attend post-secondary school as long as you are within the minimum course load. You will also benefit from the six month grace period after your finish your schooling and are searching for a career. For more information on Canada Student Loan...   more...

I have a loan from another banking institution and am unable to have them make an automatic monthly withdrawal from my account at the Credit Union. Why do other banks have an agreement so this is possible, while Credit Unions do not allow it?

Unfortunately you have been given false information. All credit unions, just like other financial institutions offer pre-authorized payments, whether it is for your loans or other bill payments. All pre-authorized payments must be instigated from the insurance company, trust company or, as in yo...   more...

If we wanted to purchase a home in a differnt city in order for our child to have a residence when attending university for 6 years, can we use the equity from our home residence to purchase a house or would we require a downpayment. Would it need to be deemed a rental property if our son shared residence with other students, and does this make a difference on the type of mortgage it would be ie: residential or commerical.

In your case, this would be considered a residential mortgage and, depending on your circumstances, you could most likely use the equity in your home as a down payment for your son s property while he is attending post-secondary school. You do not need to deem this property as a rental property ...   more...

How can I access my credit card bureau instantly without affecting my credit rating?

You can apply for your credit report online with one of the credit reporting agencies or credit bureaus such as Equifax Canada and TransUnion Canada . The cost to obtain the report will vary depending on the bureau you select, so check them out and compare. Most national and international cr...   more...

Why do credit cards have different interest rates?

There are a number of factors that are taken into consideration, but generally each credit card company prices their card products according to what it costs to provide the services the card offers, the risks associated with those services, and the costs for collecting payment from their customers....   more...

If my parents have loans at the Synergy Credit union can I borrow money at a lower interest rate

The interest rate you are assessed when borrowing funds is determined by your capacity to repay the loan, your character in relation to your past payment history, your capital, the conditions and collateral offered. Should you not meet Synergy Credit Union s policy guidelines in any of these ...   more...

What is the best way to consolidate small loans or credit cards?

A consolidation loan, if your circumstances allow, may be answer. A consolidation loan would retire your credit card debt, and possibly incorporate your other debt responsibilities to give you one manageable payment at a lower interest rate. Check out the Accelerated Debt Payoff calculator to see...   more...

How are interest rates on loans decided?

Several factors determine how much interest is charged on a loan. Let s start with a factor over which neither the lender nor the person borrowing has any control: It s called the Bank of Canada prime rate, and it s set by the Bank of Canada. This rate is adjusted by the Bank of Canada to help cont...   more...

If I have accumulated more debt than I feel is manageable, what options do I have to eliminate them?

If it is credit card debt you are referring to, concentrating on one card and neglecting the others, or paying just what you can afford can further adversely affect your credit rating. If you haven t already done so, it may be in your best interest to contact the card companies and negotiate new re...   more...

I am a third year university student and I am interested in building my credit rating. I currently have no loans or debt. I have a great summer job and work part time as I go to school. Is it a good idea for me to apply for a credit card? If so, what kind of card and limit should I apply for?

Often times new graduates come out of school with no credit rating, even though they may have good cash flow, they may have a hard time applying for loans. Therefore, yes, it is a good idea for you to apply for a credit card and start building your credit rating by demonstrating good payment manage...   more...

what are your qualification for a mortgage/loan if a person is on a bankruptcy proposal/or paid up proposal?????

When looking at a loan application, it is industry standard to consider the 5 Cs Capital, Capacity, Character, Conditions and Collateral. These represent things like your credit score, cash flow, and your money management skills. In order to qualify for a loan at Synergy Credit Union you would ha...   more...

If a person has extra money to put towards loan payments at the end of a month, is the money best applied to a mortgage or a vehicle loan payment?

Great question! Extra money should be applied to the loan that has the highest interest rate, reducing your overall interest paid. If you regularly accelerate your loan payments, over the long run, you can substantially reduce the interest you pay. However, a word of caution, please make sure ...   more...

If we were to sell our house, but not pay off the whole mortgage, or have 5% down for another home; is it still possible to get another mortgage?

Selling your home and not paying out the mortgage is not an option at any financial institution. You would be well advised to speak with your loans officer prior to listing your house to determine what options are available to you based on your personal, specific situation.   more...

I am a Grade 12 highschool student and in process of planning my university financing plans. My parents are looking at financing my education with a personal loan, but what is more economical for interest rates and obtaining a credit rating. Should I be obtaining a student loan?

A Canada Student Loan is probably the best solution for you as it offers market competitive rates, is interest-free while you attend school, provides added benefits when you do begin repayment as interest is considered a tax deductible expense, and you could apply to qualify for remission, whereby...   more...

If you are looking at your child purchasing a vehicle, should we co-sign a loan in his name in order for him to start a good credit rating or will this affect his ability to obtain a student loan?

If your child obtains a personal loan, co-signed by you, to purchase a vehicle, the payments he or she makes will be reported to the credit bureau in your child s name. Over time, their timely payments will go a long way to establishing a good credit record. Since your child s name would be on ...   more...

How do I get a loan for my new truck? Ya!

You have two options for making a consumer loan application. You can stop by your branch (the 29 th Street Personal Banking Centre is open Saturdays from 10 a.m. to 3 p.m. if the weekend is more convenient for you) and make an appointment to speak with a loans officer, or you can simply apply by p...   more...

If we are looking at selling our home should I take out a personal loan to make extensive renovations, prior to listing, or try to sell as is if we have already placed an offer on another residence?

To renovate or sell as is? This question would be best answered by your real estate agent who knows the market and can best assist you with this important decision. For example, they can assess the value of your home, plus the factors you need to consider when making renovations to get the best ban...   more...

How do I find out my credit rating, and is there a cost to obtain my credit score?

Knowing what s in your credit report is invaluable. Your report contains the information your potential creditors see when they call a report on you, as well, reviewing it allows you to correct any information that may not be accurate. You can apply for your credit report online with one of the ...   more...

I looking to buy a car, and was needing a loan. I just got my first credit card about 5 months ago, and have poor credit, and no co-signer. What is the best way to fix damaged credit?

Your credit report lists credit activity, good and bad, for a seven year period. Demonstrating good money management skills from this day forward is critical and possible it you are committed to do so. To ensure what goes on your credit report is beneficial to you, there are a few things you should...   more...

In regards to lines of credit,what could a person who has had bad credit for several years due to an ex-significant other do to repair the damage done?

Your credit report lists credit activity, good and bad, for a seven year period. Demonstrating good money management skills from this day forward is critical and possible it you are committed to do so. To ensure what goes on your credit report is beneficial to you, there are a few things you should...   more...

If someone is trying to better their credit score after a few mishaps, what would you suggest? Is a credit card the only answer, because this is what i keep hearing. To get a credit card and keep it at no more then half of it's balance and make regular pmts to increase score the fastest.

Using a credit card to demonstrate a commitment to responsible repayment of debt is one way to improve your credit report. However, a credit report lists all your credit information, good and bad, for up to seven years and if you exhibit good money management skills in all areas from this point f...   more...

Why is overdraft charged 26%?

The rates charged for credit increase according to the risk they present. The higher the risk the higher the rate. Overdrafts are classed as an unauthorized form of credit. There is no security pledged for these overdrafts, unlike credit cards where you have signed an agreement. As a result w...   more...

Does having RRSPs help me build credit? How are my limits calculated?

Yes, from a financial institution s perspective, having an RRSP does help indicate your credit worthiness, as it is industry standard to consider the five C s when reviewing an individual s financial status. What are the 5 C s? Capital, Capacity, Character, Conditions and Collateral. These repres...   more...

How much is interest rate on a credit card loan?

First off, there is no set interest rate for loans. When you apply for a loan, you are evaluated on a set of criteria that determines the risk rating of your loan. The higher the risk to a financial institution, the higher the interest rate charged to the borrower. The criteria used to establ...   more...

I currently have too many credit cards and other payments to make than what I can afford the monthly payments for. What is the best way to pay those off faster without paying higher interest than I need too.

Usually we say, One size does not fit all , but in this case your question is almost identical to that of a previous question. Therefore, the answer bears repeating… Concentrating on one card and neglecting the others, or paying just what you can afford can further adversely affect your credit ...   more...

Why is your board involved in approving loans?

Good question, our board of directors is NOT involved with loan applications, approvals or anything involving member loans or deposits for that matter. Synergy Credit Union s board is responsible to set the strategic direction and define the type and level of service expected for members. They empo...   more...

Does checking your credit score too often affect your credit rating?

If you are checking your credit report yourself, by phone or online, it does not affect your credit report. If a potential lender or creditor pulls your credit profile for the purpose of extending credit, however, it is called a "hard inquiry" and may affect your credit score. Multiple enquirie...   more...

My daughter is starting college this fall. Do you think it is time she apply for a credit card so she can start to develop a good credit rating?

Yes, she should apply for a card in her name now, so she can start building her credit rating by demonstrating good payment management with her card while attending college. Often times new graduates come out of school with no credit rating, even though they may have good cash flow, they may have a...   more...

Is it better to purchase or lease my first vehicle??

For personal use vehicle purchases, in most cases, it is likely best to buy rather than lease, as the vehicle at some point would be owned by you. Having the asset will increase your equity position on your Net Worth Statement, and when you choose to sell you can reduce your next purchase with the ...   more...

How does my record work on the credit bureau versus chartered banks?

Credit reporting agencies or credit bureaus, Equifax Canada and TransUnion Canada as examples, are independent of all credit unions and banks. They are separate entities that collect information about consumers' financial affairs and sell that information to their business members, such as c...   more...

My son is soon turning 18 years old. What is the best way for him to start establishing credit?

For your soon to be 18 year old son, the best way to establish a credit rating is for him to apply for a low-fee, low limit credit card so he can prove his money management skills. Responsibility is key. He needs to consistently show that he is a responsible and conscientious borrower. And he c...   more...

What is the smartest way to pay off student loan debt. Is consolidation of loans a good option?

Student loans generally have the benefit of lower interest rates and can be amortized over an extended period of time. In fact, you may want to let your student loan be the last debt you get rid of. Instead, concentrate your immediate repayment efforts on your other debts. Reducing other debt by ac...   more...

I'm in bankruptcy. How long after Bankruptcy does it take to get a good credit score and not a bad one?

A credit report lists all your credit information, good and bad, for up to seven years. So as you can see, if you are committed to making the necessary changes, in time you can put bad credit behind you. To ensure what goes on your credit report from this day forward does not further damage yo...   more...

What is the best way to pay off past due and maxed out credit cards? Should we concentrate on one at a time or pay what we can afford on each one?

Concentrating on one card and neglecting the others, or paying just what you can afford can further adversely affect your credit rating. If you haven t already done so, it may be in your best interest to contact the card companies and renegotiate new and lower repayment schedules and the possibilit...   more...

Should I buy or lease a new car?

To buy or lease, that is the question. Check out our Lease or Buy calculator here to crunch a few scenarios. For personal use vehicle purchases, in most cases, it is likely best to buy rather than lease, as the vehicle at some point would be owned by you. Having the asset will increase your ...   more...

Why is the unauthorized overdraft interest rate at 26%? This is higher than most credit cards.

The rates charged for different forms of credit increase according to the risk they present. That means the higher the risk to the financial institution, the higher the interest rate they charge. For unauthorized overdrafts, the key here is unauthorized . There is no security pledged for the...   more...

I currently have a high-interest credit card that I would like to cancel, what options does Synergy offer for balance transfers?

There are many different credit cards out there, and each one has its own advantages and drawbacks. It s important for people to examine their spending requirements and ability to pay off their cards each month. With some cards charging upwards of 19%, you don t want to be paying high interest on b...   more...

How can the bank help me avoid the possiblity of bankruptcy?

By working with your bank, you may be able to restructure your debt load, and possibly lower your payments. Reducing your monthly debt repayment to a manageable level could help you balance your budget and improve your cash flow. Speaking of cash flow, do you know where your money goes? Knowing is ...   more...

Does it make sense to borrow money to invest?

Sometimes it does - but keep in mind that you need to have the ability to make the payments for the investment loan from your current resources. You should not rely on the investment to cover your loan payments as the return on investment can go up or down but your loan payment will stay the same. ...   more...

Would it be better to pay down a debt or to invest in more land?

It s safe to say, paying down debt is never a bad thing and it is the ultimate goal in the end. But what are your options? Off the top, let s assume that you don t need this extra money for living expenses in the foreseeable future. If your debt servicing requirements are high compared t...   more...

I am a student thinking of a post secondary education. Which student loan would be better for a low income student?

We appreciate your interest in a Credit Union Student Loan to invest in your future education plans. Synergy s student loans offer: interest only payments while you attend school flexibility if you do not use your annual allotment, for example if you receive a scholarship...   more...

Is it ever too late to apply for a Canada Student Loan?

No, they are available all year. Stop into a post secondary institute and ask for an application or for more information and calculators click Canada Student Loans and Grants . Synergy Credit Union invites you to contact us if you do not qualify for a Canada Student Loan and we ll explore all ...   more...

How do you start rebuilding your credit after claiming personal bankruptcy and even getting credit after bankruptcy?

You can t do anything to change your past, but you can start today to improve your personal credit score. Once you have made the commitment to put bad credit behind you, and you can, you must demonstrate this with actions that show you are indeed credit worthy. How? Start with the facts. Know...   more...

Is there anyone I can talk to about my situtation about banking? If I had a line of credit, I could save some money because I have to borrow $500 every month on InstaLoan, where it costs me close to $200 on interest.

Most definitely. Synergy Credit Union has the experts you can talk to about your personal financial situation. As the old saying goes, Time is Money , so don t be intimidated, just call and make an appointment today. When applying for a line of credit, you will be assessed on five distinct fac...   more...

I have been rejected for a personal loan. Is there anything I can do?

Talk to your lender so you understand why you were declined. This will help you understand what you need to do to ensure you qualify for further loan requests. If you have been declined because of your financial history, you should review your credit score for accuracy and then take steps to imp...   more...

What affects my credit score?

Credit scores are used to calculate the likelihood that you will repay your debt. There are a number of factors that go into the calculation, including: • Payment history - A good record of on-time payments will help boost your credit score. • Amount of debt in relation to available debt - e.g...   more...

Is it true that if I have a credit search done, it affects my credit score?

Requesting your own credit profile will not affect your credit score. If a potential lender or creditor pulls your credit profile for the purpose of extending credit, it is called a "hard inquiry" and may affect your credit score. Multiple enquiries in a short period of time, like when you are s...   more...

I am interested in attending post-secondary school in the fall. What is the best option to fund my education – A Canada Student loan, CU Student loan or some other kind of loan?

We appreciate your interest in a Credit Union Student Loan to invest in your future education plans. Synergy s student loans offer: interest only payments while you attend school flexibility if you do not use your annual allotment, for example if you receive a scholarship or work du...   more...

My mother-in-law has been separated from her husband now for over 4 years. She has recently tried to buy a new vehicle and was turned down. She has had the same job ffor about five years now and as far as i know has no real bills to pay. Could his credit still be affecting hers? How would she go about clearing up her credit?

Your mother-in-law s credit record should only be affected by the debts that she is directly involved with either as an individual or joint with her husband, past and present. These items stay on her credit record for seven years. Debt held solely by her husband has no bearing on your mother-in-law...   more...

What can I do to improve my credit score?

Since credit scores are used to calculate the likelihood that you will repay your debt, to improve your credit score, focus your attention and ensure you satisfy the factors that go into the calculation in the first place. These include: • Payment history - A good record of on-time payments will...   more...

How long does it take to correct a persons credit score, and what are the best ways to prevent damaging it in the first place?

A credit report lists all your credit information, good and bad, for up to seven years. With some forethought and planning, you can improve your credit score and the sooner you can do that, the sooner you will have financial freedom. Credit reporting allows companies to determine the degree of...   more...

Is it better to have all of my loans in one loan or is it better to have a bunch of little ones?

Generally it is better to have one loan rather than many small ones. Most financial institutions charge higher interest rates on smaller loans, so consolidating could lower your interest rate and save you money over the long haul. The rate is also dependent on security. For example, if you have ...   more...

I have both savings and debt. Is it better to pay off credit card debt with savings, or make minimum payments only and keep savings account intact?? Thanks!!

We re glad you asked! When considering credit card debt, it s helpful to look at it this way: If you saved $100 in a savings account for one year at 1%, at the end of the year you would have made $1. If you owed $100 at 20% interest charges and made minimum ( interest-only ) payments, at the end ...   more...

If someone is wondering about getting a loan, would having a co-signer, even though its not necessary, impact the interest rate?

The addition of a co-signer itself does not affect the rate. If the co-signer is prepared to offer additional collateral (i.e. personal property/savings to back up the loan), then it may affect the rate. For example, suppose you qualify for a loan for a vehicle and the rate is 10%. If the co-sig...   more...

Why would people chose to borrow money from a credit union opposed to a financial institution?

The answer could be quite an essay. But let s go with the Readers Digest version: First of all, a credit union is a financial institution. A credit union offers the same types of loans as all other financial institutions, but sometimes with our own unique features and benefits. For example, w...   more...

Is it better to consolidate all of a person's loans or have them separate?

Generally it is better to have one loan rather than many small ones. Most financial institutions charge higher interest rates on smaller loans, so consolidating could lower your interest rate and save you money over the long haul. The rate is also dependent on security. For example, if you have...   more...

Can you borrow from a G.I.C?

Sorry, no. However, you can use a GIC as collateral for a loan, which will provide you with preferred interest rates.   more...